Narrow search
Showing 1 - 10 of 22
Cover Image
Adoption of ISO 9000 management standard in EU's transition economies : the case of the Baltic States
Heras-Saizarbitoria, Iñaki; Arana, Germán; … - In: Journal of business economics and management 14 (2013) 3, pp. 481-499
Persistent link: https://www.econbiz.de/10009761481
Cover Image
Do drivers matter for the benefits of ISO 14001?
Heras-Saizarbitoria, Iñaki; Landín, German Arana; … - In: International journal of operations & production … 31 (2011) 1/2, pp. 192-215
Persistent link: https://www.econbiz.de/10009010088
Cover Image
Symbolic adoption of ISO 9000 in small and medium-sized enterprises : the role of internal contingencies
Heras-Saizarbitoria, Iñaki; Boiral, Olivier - In: International small business journal : researching … 33 (2015) 3, pp. 299-320
Persistent link: https://www.econbiz.de/10011284333
Cover Image
ISO 9001 and ISO 14001 : towards a research agenda on management system standards
Heras-Saizarbitoria, Iñaki; Boiral, Olivier - In: International journal of management reviews : IJMR 15 (2013) 1, pp. 47-65
Persistent link: https://www.econbiz.de/10009704977
Cover Image
A review of the literature to understand diversity in ISO 9001 adoption and the achievement of benefits
Dick, Gavin; Heras-Saizarbitoria, Iñaki; Tarí, Juan José - 2013
Persistent link: https://www.econbiz.de/10010354361
Cover Image
Benefits of quality certification in hotels : the impact of motives and the usage of quality tools
Dick, Gavin; Heras-Saizarbitoria, Iñaki; Tarí, Juan José - 2013
Persistent link: https://www.econbiz.de/10010354363
Cover Image
Internalization of quality management in service organizations
Tarí, Juan José; Heras-Saizarbitoria, Iñaki; … - In: Managing service quality : MSQ ; an international journal 23 (2013) 6, pp. 456-473
Persistent link: https://www.econbiz.de/10010201702
Cover Image
Audit fees and auditor independence : the case of ISO 14001 certification
Dogui, Kouakou; Boiral, Oliver; Heras-Saizarbitoria, Iñaki - In: International journal of auditing : IJA 18 (2014) 1, pp. 14-26
Persistent link: https://www.econbiz.de/10010338710
Cover Image
Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José; Heras-Saizarbitoria, Iñaki; Dick, Gavin - In: Service business 8 (2014) 2, pp. 337-354
Persistent link: https://www.econbiz.de/10010351403
Cover Image
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki; Arana, German; Boiral, Olivier - In: International journal of hospitality management 51 (2015), pp. 138-146
Persistent link: https://www.econbiz.de/10011413956