The majority of service providers have recognized the need to develop innovative services that meet sophisticated customer needs on time. Because of structural changes in the market, rising costs and shorter lifecycles of services and technologies this has become a more demanding task than ever...

User innovation is a broadly discussed phenomenon in the context of open innovation which describes, for instance, the customer integration into the early phases of new product development). Despite there existing a large body of research in the field of lead users and user innovation,...