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Hill, Donna J.
O'Brien, Matthew
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Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
O'Brien, Matthew
;
Hill, Donna J.
;
Autry, Chad W.
- In:
Journal of marketing theory and practice
17
(
2009
)
3
,
pp. 251-266
Persistent link: https://www.econbiz.de/10003867499
Saved in:
2
Attitude toward the customer: A study of product returns episodes Bd:130
Autry, Chad W.
;
Hill, Donna J.
;
O'Brien, Matthew
- In:
Operations research, Management science : OR MS ; the …
48
(
2008
)
4-5
,
pp. 407-408
Persistent link: https://www.econbiz.de/10008165375
Saved in:
3
Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
O'Brien, Matthew
;
Hill, Donna J.
;
Autry, Chad W.
- In:
Journal of marketing theory and practice
17
(
2009
)
3
,
pp. 251-266
Persistent link: https://www.econbiz.de/10009884925
Saved in:
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