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Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
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In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup; Hyun, Sunghyup Sean; Kim, Wansoo - In: Journal of travel and tourism marketing 31 (2014) 5/6, pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
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Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup; Kim, Wansoo; Hyun, Sunghyup Sean - In: International journal of hospitality management 30 (2011) 3, pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
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Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud; Marimuthu, Malliga; Hyun, Sunghyup Sean; … - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
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Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik; Seo, Jungwoon; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 38 (2021) 1, pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
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The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud; Iranmanesh, Mohammad; Hyun, Sunghyup Sean; … - In: Journal of travel and tourism marketing 32 (2015) 5/6, pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
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An empirical study of the role of failure severity in service recovery evaluation in the context of the airline industry
Nikbin, Davoud; Hyun, Sunghyup Sean - In: Review of managerial science 9 (2015) 4, pp. 731-749
Persistent link: https://www.econbiz.de/10011346095
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Relational benefits, their consequences, and customer membership types
Lee, Yong-ki; Choi, Byung-ho; Kim, Dong Jin; Hyun, … - In: The service industries journal 34 (2014) 3, pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
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Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention
Han, Heesup; Hyun, Sunghyup Sean - In: International journal of hospitality management 63 (2017), pp. 82-92
Persistent link: https://www.econbiz.de/10011705783
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Customer retention in the medical tourism industry : impact of quality, satisfaction, trust and price resonableness
Han, Heesup; Hyun, Sunghyup Sean - In: Tourism management : research, policies, practice 46 (2015), pp. 20-29
Persistent link: https://www.econbiz.de/10010485589