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Drivers of customer decision to visit an environmentally responsible museum : merging the theory of planned behavior and norm activation theory
Han, Heesup; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 34 (2017) 9, pp. 1155-1168
Persistent link: https://www.econbiz.de/10011758892
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The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud; Iranmanesh, Mohammad; Hyun, Sunghyup Sean; … - In: Journal of travel and tourism marketing 32 (2015) 5/6, pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
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Relational benefits, their consequences, and customer membership types
Lee, Yong-ki; Choi, Byung-ho; Kim, Dong Jin; Hyun, … - In: The service industries journal 34 (2014) 3, pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
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Previous trip satisfaction, destination images, and probability of future visitation
Hyun, Sunghyup Sean; Perdue, Richard R. - In: Tourism analysis : an interdisciplinary tourism & … 15 (2010) 6, pp. 725-728
Persistent link: https://www.econbiz.de/10008840350
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An empirical study of the role of failure severity in service recovery evaluation in the context of the airline industry
Nikbin, Davoud; Hyun, Sunghyup Sean - In: Review of managerial science 9 (2015) 4, pp. 731-749
Persistent link: https://www.econbiz.de/10011346095
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The role of server-patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants : the moderating roles of marital status...
Hwang, Jinsoo; Kim, Samuel Seongseop; Hyun, Sunghyup Sean - In: International journal of hospitality management 33 (2013), pp. 64-75
Persistent link: https://www.econbiz.de/10009746514
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The impact of event quality on fan satisfaction and game attendance in the context of professional soccer in Iran
Foroughi, Behzad; Khairul Anuar Mohammad Shah; Hyun, … - In: International journal of sports marketing & sponsorship 15 (2014) 3, pp. 189-205
Persistent link: https://www.econbiz.de/10010384212
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Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
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Effects of recovery experiences on hotel employees' subjective well-being
Lee, Kwang-Ho; Choo, Seung-Woo; Hyun, Sunghyup Sean - In: International journal of hospitality management 52 (2016), pp. 1-12
Persistent link: https://www.econbiz.de/10011442742
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First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry
Kim, Seontaik; Kim, Insin; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 33 (2016) 1/3, pp. 118-140
Persistent link: https://www.econbiz.de/10011484678