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Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun; Jang, Soocheong - In: The journal of services marketing 30 (2016) 7, pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
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The effects of international fairness on satisfaction and behavioral intentions : mature versus non-mature customers
Namkung, Young; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 3, pp. 397-405
Persistent link: https://www.econbiz.de/10003855821
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Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol; Jang, Soocheong - In: International journal of hospitality management 37 (2014), pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
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The impact of eco-friendly practices on green image and customer attitudes : an investigation in a café setting
Jeong, EunHa; Jang, Soocheong; Day, Jonathon; Ha, Sejin - In: International journal of hospitality management 41 (2014), pp. 10-20
Persistent link: https://www.econbiz.de/10010403148
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Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon; Jang, Soocheong - In: International journal of hospitality management 95 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
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The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook; Jang, Soocheong - In: International journal of hospitality management 108 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
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The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
Kim, DongHee; Jang, Soocheong - In: Service business 13 (2019) 1, pp. 25-49
Persistent link: https://www.econbiz.de/10011965798
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Motivational drivers for status consumption : a study of Generation Y consumers
Kim, DongHee; Jang, Soocheong - In: International journal of hospitality management 38 (2014), pp. 39-47
Persistent link: https://www.econbiz.de/10010364594
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A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong; Park, Kwangmin - In: International journal of hospitality management 76 (2019) 2, pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
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Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 3, pp. 319-327
Persistent link: https://www.econbiz.de/10003855714