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Understanding how technology paradoxes affect customer satisfaction with self-service technology : the role of performance ambiguity and trust in technology
Johnson, Devon S.; Bardhi, Fleura; Dunn, Dan T. - In: Psychology & marketing 25 (2008) 5, pp. 416-443
Persistent link: https://www.econbiz.de/10003735875
Cover Image
Understanding how technology paradoxes affect customer satisfaction with self-service technology: The role of performance ambiguity and trust in technology
Johnson, Devon S.; Bardhi, Fleura; Dunn, Dan T. - In: Psychology & marketing 25 (2008) 5, pp. 416-443
Persistent link: https://www.econbiz.de/10007992646