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Making SENS : exploring the antecedents and impact of store environmental stewardship climate

Hensen, Niek; Keeling, Debbie I.; Ruyter, Ko de; … - In: Journal of the Academy of Marketing Science 44 (2016) 4, pp. 497-515

Persistent link: https://www.econbiz.de/10011563228

Antecedents and consequences of environmental stewardship in boundary-spanning B2B teams

Ruyter, Ko de; Jong, Ad de; Wetzels, Martin - In: Journal of the Academy of Marketing Science 37 (2009) 4, pp. 470-487

Persistent link: https://www.econbiz.de/10003926601

Fields of gold : perceived efficacy in virtual teams of field service employees

Schepers, Jeroen; Jong, Ad de; Ruyter, Ko de; Wetzels, … - In: Journal of service research : JSR 14 (2011) 3, pp. 372-389

Persistent link: https://www.econbiz.de/10009383332

Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams

Jong, Ad de; Ruyter, Ko de; Wetzels, Martin - In: Management Science 51 (2005) 11, pp. 1610-1625

This paper proposes and tests a model of antecedents and consequences of group potency in self-managing teams in retail banking. Based on data collected from boundary-spanning service employees organized in 60 teams and their customers, our findings reveal a significant positive impact of group...

Persistent link: https://www.econbiz.de/10009191435

Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality: A psychometric assessment

Jong, Ad de; Wetzels, Martin; Ruyter, Ko de - In: International journal of service industry management : IJSIM 19 (2008) 3, pp. 353-378

Persistent link: https://www.econbiz.de/10008071429

Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality: A psychometric assessment

Jong, Ad de; Wetzels, Martin; Ruyter, Ko de - In: International journal of service industry management : IJSIM 19 (2008) 3-4, pp. 353-378

Persistent link: https://www.econbiz.de/10008100331

B ORGANIZATIONAL BEHAVIOR - Antecedents and consequences of group potency: A study of self-managing service teams Bz:130

Jong, Ad de; Wetzels, Martin; Ruyter, Ko de - In: Operations research, Management science : OR MS ; the … 47 (2007) 1, pp. 41-42

Persistent link: https://www.econbiz.de/10007601996

Fields of Gold: Perceived Efficacy in Virtual Teams of Field Service Employees

Schepers, Jeroen; Jong, Ad de; Ruyter, Ko de; Wetzels, … - In: Journal of service research : JSR 14 (2011) 3, pp. 372-390

Persistent link: https://www.econbiz.de/10009328890