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A QFD-ANP methodology for supplier selection under perspective of requirements in automotive industry
Keramati, Abbas; Ahmadizadeh-Tourzani, Neda; … - In: International journal of productivity and quality … 14 (2014) 4, pp. 492-517
Persistent link: https://www.econbiz.de/10011283345
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Supplier selection model using QFD-ANP methodology under fuzzy multi-criteria environment
Ahmadizadeh-Tourzani, Neda; Keramati, Abbas; Apornak, Arash - In: International journal of productivity and quality … 24 (2018) 1, pp. 59-83
Persistent link: https://www.econbiz.de/10011861699
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An integrated AHP-RFM method to banking customer segmentation
Rezaeinia, Seyed Mahdi; Keramati, Abbas; Albadvi, Amir - In: International journal of electronic customer … 6 (2012) 2, pp. 153-168
Persistent link: https://www.econbiz.de/10009630948
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Identifying and prioritising critical success factors for CRM implementation : a case study
Keramati, Abbas; Samadi, Homa; Nazari-Shirkouhi, Salman; … - In: International journal of electronic customer … 6 (2012) 3/4, pp. 235-256
Persistent link: https://www.econbiz.de/10009783499
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Managing risk in information technology outsourcing : an approach for analysing and prioritising using fuzzy analytical network process
Keramati, Abbas; Samadi, Homa; Nazari-Shirkouhi, Salman - In: International journal of business information systems : … 12 (2013) 2, pp. 210-242
Persistent link: https://www.econbiz.de/10009721985
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Multidimensional appraisal of customer relationship management : integrating balanced scorecard and multi criteria decision making approaches
Keramati, Abbas; Shapouri, Fatemeh - In: Information systems and e-business management : ISeB 14 (2016) 2, pp. 217-251
Persistent link: https://www.econbiz.de/10011672280
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Identifying and prioritising critical success factors for CRM implementation : a case study
Keramati, Abbas; Samadi, Homa; Nazari-Shirkouhi, Salman; … - In: International journal of electronic customer … 6 (2012) 3/4, pp. 235-256
Persistent link: https://www.econbiz.de/10010184746
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Provide a framework to determine the key success factors of knowledge management based on ABC analysis : an empirical study in Iranian organisations
Apornak, Arash; Keramati, Abbas - In: International journal of management concepts and … 10 (2017) 3, pp. 282-300
Persistent link: https://www.econbiz.de/10011856448
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Customer relationship management activities in e-banking : the case of Iranian banks
Keramati, Abbas; Farshid, Mana; Salehi-Sangari, Esmail; … - In: International journal of electronic customer … 3 (2009) 3, pp. 207-235
Persistent link: https://www.econbiz.de/10003897763
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A process-oriented perspective on customer relationship management and organizational performance : an empirical investigation
Keramati, Abbas; Mehrabi, Hamed; Mojir, Navid - In: Industrial marketing management : the international … 39 (2010) 7, pp. 1170-1185
Persistent link: https://www.econbiz.de/10008668690