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Start with why : the transfer of work meaningfulness from leaders to followers and the role of dyadic tenure

Kipfelsberger, Petra; Raes, Anneloes; Herhausen, Dennis; … - In: Journal of organizational behavior : OB ; the … 43 (2022) 8, pp. 1287-1309

Persistent link: https://www.econbiz.de/10013464379

Energizing organizations through customers : linkages, mechanisms, and contingencies

Kipfelsberger, Petra - 2013

Begeisterte und energiegeladene Mitarbeiter sind unerlässlich für den Unternehmens-erfolg. Allerdings erreichen Unternehmen oft ihr volles Potenzial nicht, da es ihnen nicht gelingt hohe produktive organisationale Energie (POE) zu erzeugen und zu erhalten. Es werden folglich neue Ansätze...

Persistent link: https://www.econbiz.de/10010200389

How and when customer feedback influences organizational health

Kipfelsberger, Petra; Herhausen, Dennis; Bruch, Heike - In: Journal of managerial psychology 31 (2016) 2, pp. 624-640

Persistent link: https://www.econbiz.de/10011485674

Energizing companies through customer compliments

Kipfelsberger, Petra; Bruch, Heike; Herhausen, Dennis - In: Marketing review St. Gallen : Marketingfachzeitschrift … 32 (2015) 1, pp. 80-89

Persistent link: https://www.econbiz.de/10010494833

The impact of customer contact on collective human energy in firms

Kipfelsberger, Petra; Bruch, Heike; Herhausen, Dennis - In: Group & organization management : an international journal 44 (2019) 5, pp. 915-952

Persistent link: https://www.econbiz.de/10012160196

How family CEOs affect employees' feelings and behaviors : a study on positive emotions

Kammerlander, Nadine; Menges, Jochen; Herhausen, Dennis; … - In: Long range planning : LRP ; international journal of … 56 (2023) 5, pp. 1-22

Persistent link: https://www.econbiz.de/10014434708

How and when customer feedback influences organizational health

Kipfelsberger, Petra; Herhausen, Dennis; Bruch, Heike - In: Journal of Managerial Psychology 31 (2016) 2, pp. 624-640

Purpose – The purpose of this paper is to explore how and when customers influence organizational climate and organizational health through their feedback. Based on affective events theory, the authors classify both positive and negative customer feedback (PCF and NCF) as affective work...

Persistent link: https://www.econbiz.de/10014889105