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~person:"Laroche, Michel"
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75
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Laroche, Michel
Oswald, Andrew J.
162
Han, Heesup
148
Clark, Andrew E.
137
Humphreys, Brad R.
136
Stutzer, Alois
124
Mattila, Anna S.
123
Frey, Bruno S.
115
Belk, Russell W.
114
Huber, Frank
109
Phau, Ian
109
Grunert, Klaus G.
104
Blanchflower, David G.
102
Bauer, Hans H.
99
Homburg, Christian
99
Powdthavee, Nattavudh
97
Usman, Osly
97
Herrmann, Andreas
90
Wiedmann, Klaus-Peter
90
Szymanski, Stefan
86
Welsch, Heinz
86
Lusk, Jayson L.
85
Ours, Jan C. van
84
Foxall, Gordon R.
83
Sutter, Matthias
83
Bagozzi, Richard P.
82
Khare, Arpita
82
Gierl, Heribert
81
Helliwell, John F.
81
Loureiro, Sandra Maria Correia
80
Franck, Egon
78
Grewal, Dhruv
78
Zenou, Yves
78
Sheth, Jagdish N.
77
Walsh, Gianfranco
74
Dwivedi, Yogesh Kumar
72
Nayga, Rodolfo M.
72
Septianto, Felix
72
Sharma, Piyush
72
Siddiqui, Danish Ahmed
71
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Journal of business research : JBR
29
Journal of Consumer Marketing
5
Journal of Services Marketing
5
Journal of retailing and consumer services
4
International marketing review
2
Journal of business ethics : JOBE
2
Journal of marketing communications
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International journal of hospitality management
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Journal of economic psychology : research in economic psychology and behavioral economics
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ECONIS (ZBW)
61
Other ZBW resources
14
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1
How customers respond to the assistive intent of an E-retailer?
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
International journal of retail & distribution management
42
(
2014
)
5
,
pp. 369-389
Persistent link: https://www.econbiz.de/10010384614
Saved in:
2
Is beauty a premium? : a study of the physical attractiveness effect in service encounters
Li, Yaoqi
;
Zhang, Chun
;
Laroche, Michel
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 215-225
Persistent link: https://www.econbiz.de/10012114155
Saved in:
3
Creating the right customer experience online : the influence of culture
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
Journal of marketing communications
24
(
2018
)
3
,
pp. 270-290
Persistent link: https://www.econbiz.de/10011852960
Saved in:
4
Online consumer behavior : comparing Canadian and Chinese website visitors
Mazaheri, Ebrahim
;
Richard, Marie-Odile
;
Laroche, Michel
- In:
Journal of business research : JBR
64
(
2011
)
9
,
pp. 958-965
Persistent link: https://www.econbiz.de/10009241417
Saved in:
5
The influence of culture, emotions, intangibility, and atmospheric cues on online behavior
Mazaheri, Ebrahim
;
Richard, Marie Odile
;
Laroche, Michel
; …
- In:
Journal of business research : JBR
67
(
2014
)
3
,
pp. 253-259
Persistent link: https://www.econbiz.de/10010245282
Saved in:
6
An investigation into online atmospherics : the effect of animated images on emotions, cognition, and purchase intentions
Laroche, Michel
;
Li, Rong
;
Richard, Marie-Odile
;
Zhou, Mi
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209595
Saved in:
7
Is there really an Asian connection? : professional service quality perceptions and customer
satisfaction
Ueltschy, Linda C.
;
Laroche, Michel
;
Zhang, Man
;
Cho, …
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 972-979
Persistent link: https://www.econbiz.de/10003887599
Saved in:
8
A Pan-European approach to customer
satisfaction
: an optimal strategy?
Ueltschy, Linda C.
;
Laroche, Michel
;
Rita, Paulo
; …
- In:
Multinational business review
16
(
2008
)
3
,
pp. 41-71
Persistent link: https://www.econbiz.de/10003890261
Saved in:
9
How service seasons the experience : measuring hospitality servicescapes
Spielmann, Nathalie
;
Laroche, Michel
;
Borges, Adilson
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 360-368
Persistent link: https://www.econbiz.de/10009503312
Saved in:
10
Reaching the boiling point: consumers' negative affective reactions to firm-attributed service failures
Kalamas, Maria
;
Laroche, Michel
;
Makdessian, Lucy
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 813-824
Persistent link: https://www.econbiz.de/10003736755
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