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Asymmetry of hotel ratings on TripAdvisor : evidence from single- versus dual-valence reviews

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Enhancing social media branded content effectiveness : strategies via telepresence and social presence

Liu, Guanrong; Lei, Soey Sut Ieng; Law, Chun Hung Roberts - In: Information technology & tourism 24 (2022) 2, pp. 245-263

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Engaging customers in value co-creation through mobile instant messaging in the tourism and hospitality industry

Lei, Soey Sut Ieng; Ye, Shun; Wang, Dan; Law, Chun Hung … - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 229-251

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Mobile-based value co-creation : contextual factors towards customer experiences

Lei, Soey Sut Ieng; Wang, Dan; Law, Chun Hung Roberts - In: Tourism review 77 (2022) 4, pp. 1153-1165

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Modeling tourists' preference between hotels and peer-to-peer (P2P) sharing accommodation : a pre- and post-COVID-19 comparison

Ye, Shun; Lei, Soey Sut Ieng; Zhao, Xiaoyou; Zhu, Lin; … - In: International journal of contemporary hospitality management 35 (2023) 4, pp. 1423-1447

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