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Improvement of economic integration of design with process capability index

He, Zhen; Zhang, Zhihong; Li, Bingguang; Lin, Binshan - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1255-1262

Persistent link: https://www.econbiz.de/10003925336

Key issues and challenges of risk management and insurance in China's construction industry: An empirical study

Liu, Junying; Li, Bingguang; Lin, Binshan; Nguyen, Vanthuan - In: Industrial management & data systems 107 (2007) 3, pp. 382-396

Persistent link: https://www.econbiz.de/10008354598

A comparison study of customer satisfaction between the UPS and FedEx: An empirical study among university customers

Li, Bingguang; Riley, Michael W.; Lin, Binshan; Qi, Ershi - In: Industrial management & data systems 106 (2006) 1-2, pp. 182-199

Persistent link: https://www.econbiz.de/10008355466

A comparison study of customer satisfaction between the UPS and FedEx: An empirical study among university customers

Li, Bingguang; Riley, Michael W.; Lin, Binshan; Qi, Ershi - In: Industrial management & data systems 106 (2006) 2, pp. 182-199

Persistent link: https://www.econbiz.de/10008355501

Knowledge sharing and customer relationship management in the travel service alliances

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A quantitative analysis on the impacts of bank loans for small enterprises

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A comparison study of customer satisfaction between the UPS and FedEx

Li, Bingguang; Riley, Michael W.; Lin, Binshan; Qi, Ershi - In: Industrial Management & Data Systems 106 (2006) 2, pp. 182-199

Purpose – The purpose of this research is to provide a comparison of customer satisfaction of two largest US parcel delivery companies, the UPS and FedEx. Design/methodology/approach – The paper is contrast the overall customer satisfaction and five critical factors (availability,...

Persistent link: https://www.econbiz.de/10014823938

Key issues and challenges of risk management and insurance in China's construction industry

Liu, Junying; Li, Bingguang; Lin, Binshan; Nguyen, Vanthuan - In: Industrial Management & Data Systems 107 (2007) 3, pp. 382-396

Purpose – The purpose of this study is to investigate the key issues and challenges in risk management and insurance in the Chinese construction industry and propose solutions to improve risk management. Design/methodology/approach – The study is based on surveys which target people who have...

Persistent link: https://www.econbiz.de/10014824021