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~person:"Li, Yangchun"
~subject:"Re-purchase intention"
~subject:"Return avoidance"
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Using instant refunds to improve online return experiences
Martínez-López, Francisco J.
;
Feng, Changyuan
;
Li, …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366377
Saved in:
2
"What I’ve received doesn't match what I saw online" : effects of purchase-risk notices on reducing online returns
Martínez-López, Francisco J.
;
Li, Yangchun
;
Feng, …
- In:
Information & management : the internat. journal of …
59
(
2022
)
8
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013488539
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