Using instant refunds to improve online return experiences
Year of publication: |
2022
|
---|---|
Authors: | Martínez-López, Francisco J. ; Feng, Changyuan ; Li, Yangchun ; López-López, David |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 68.2022, p. 1-11
|
Subject: | Instant refund service | Online return experiences | Procedural justice | Re-purchase intention | Return intention |
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