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Dienstleistungsqualität
2
Service quality
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Taiwan
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Tourism employees
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Tourismusberufe
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Age group
1
Altersgruppe
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Arbeitskräfte
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Digitale Dienste
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Gastronomie
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Hotellerie
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Innovation
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Job standardization
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Konsumentenverhalten
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Kundenzufriedenheit
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Leistungsmotivation
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Organizational psychology
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Product quality
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Produktqualität
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Psychological empowerment
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Restaurant industry
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Standardisierung
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Standardization
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Tourism
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Web-based service
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Work behaviour
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Work motivation
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Workforce
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age stereotype
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in-group bias
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role
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Luoh, Hsiang-fei
Tsaur, Sheng-Hshiung
55
Tsaur, Sheng-hshiung
16
Wang, Chih-Hung
14
Yen, Chang-Hua
9
Luoh, Hsiang-Fei
8
Hsu, Fu-Sung
5
Wong, Jehn-Yih
5
Huang, Chung-Ching
4
Tsai, Cheng-Hsien
4
Wang, Chih-hung
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Lin, Jo-Hui
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Lin, Wei-rong
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Liu, Jui Shiang
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Tang, Ya-Yun
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Teng, Hsiu-Yu
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Tu, Jin-Hua
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Yen, Chang-hua
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Chang, Te-Yi
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Chen, Hsi-Tien
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Cheng, Tien-Ming
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Ching, Hsiao-Wei
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Fan, Daisy X. F.
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Hong, Ci-Yao
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Kao, Chiu-Ying
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Lin, Ying-Syuan
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Tang, Ya-yun
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Wong, Jehn-yih
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Yang, Chyan
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Chang, Kang-Tsung
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Chen, Li-Der
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The service industries journal
1
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ECONIS (ZBW)
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Empowering employees : job standardization and innovative behavior
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
;
Tang, Ya-yun
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1100-1117
Persistent link: https://www.econbiz.de/10010426069
Saved in:
2
The effects of age stereotypes on tour leader roles
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
1
,
pp. 111-123
Persistent link: https://www.econbiz.de/10010235902
Saved in:
3
Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
Saved in:
4
Physical attractiveness stereotypes and service quality in customer-server encounters
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1093-1104
Persistent link: https://www.econbiz.de/10003990491
Saved in:
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