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Madaleno, Rita
Palmer, Roger
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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OLC EcoSci
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Determinants of Customer Satisfaction in a Multi-Channel B2B Environment
Madaleno, Rita
;
Wilson, Hugh
;
Palmer, Roger
- In:
Total quality management & business excellence : an …
18
(
2007
)
8
,
pp. 915-926
Persistent link: https://www.econbiz.de/10007864052
Saved in:
2
Determinants of Customer Satisfaction in a Multi-Channel B2B Environment
Madaleno, Rita
;
Wilson, Hugh
;
Palmer, Roger
- In:
Total quality management & business excellence : an …
18
(
2007
)
7-8
,
pp. 915-926
Persistent link: https://www.econbiz.de/10007877471
Saved in:
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