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Einfluss von IT-Service-Management-Frameworks auf die IT-Organisation : eine empirsche Studie zu Vorteilen, Herausforderungen und Prozessen

Marrone, Mauricio; Kolbe, Lutz - In: Wirtschaftsinformatik : WI ; Organ der Fachbereichs … 53 (2011) 1, pp. 5-19

Persistent link: https://www.econbiz.de/10008841049

Uncovering ITIL claims : IT executives’ perception on benefits and Business-IT alignment

Marrone, Mauricio; Kolbe, Lutz - In: Information systems and e-business management : ISeB 9 (2011) 3, pp. 363-380

Persistent link: https://www.econbiz.de/10009273450

What drives the acceptance of autonomous driving? : an investigation of acceptance factors from an end-user's perspective

Nastjuk, Ilja; Herrenkind, Bernd; Marrone, Mauricio; … - In: Technological forecasting & social change : an … 161 (2020), pp. 1-26

Persistent link: https://www.econbiz.de/10012523441

Impact of IT Service Management Frameworks on the IT Organization

Marrone, Mauricio; Kolbe, Lutz M. - In: Wirtschaftsinformatik : WI ; Organ der Fachbereichs … 53 (2011) 1, pp. 5-20

Persistent link: https://www.econbiz.de/10008812683

Uncovering ITIL claims : IT executives’ perception on benefits and Business-IT alignment

Marrone, Mauricio; Kolbe, Lutz M. - In: Information systems and e-business management : ISeB 9 (2011) 3, pp. 363-380

Persistent link: https://www.econbiz.de/10009851111

Impact of IT Service Management Frameworks on the IT Organization

Marrone, Mauricio; Kolbe, Lutz - In: Business & Information Systems Engineering 3 (2011) 1, pp. 5-18

Over 90 percent of companies are estimated to use IT Service Management (ITSM) frameworks, yet there is little research on their benefits to the Information Technology (IT) department and the business units. An international survey of 491 firms was conducted to assess the benefits of the IT...

Persistent link: https://www.econbiz.de/10011001322