//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Mattila, Anna S."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Quo vadis Unternehmensführung?...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
30
Konsumentenverhalten
30
Customer satisfaction
20
Kundenzufriedenheit
20
Dienstleistungsqualität
19
Service quality
19
Beschwerdemanagement
12
Complaint management
12
Kundenbindungsprogramm
7
Loyalty program
7
USA
6
United States
6
Corporate Social Responsibility
5
Corporate social responsibility
5
Customer service
5
Dienstleistungssektor
5
Gastronomie
5
Kundenservice
5
Restaurant industry
5
Service industry
5
Emotion
3
Lieferantenmanagement
3
Service recovery
3
Supplier relationship management
3
Viral marketing
3
Virales Marketing
3
service recovery
3
Cause-Related Marketing
2
Cause-related marketing
2
Consumer behavior
2
Cultural identity
2
Dienstleistung
2
Fundraising
2
Gender
2
Geschlecht
2
Hotel industry
2
Hotellerie
2
Kulturelle Identität
2
more ...
less ...
Online availability
All
Undetermined
22
Type of publication
All
Article
43
Type of publication (narrower categories)
All
Article in journal
41
Aufsatz in Zeitschrift
41
Aufsatz im Buch
2
Book section
2
Language
All
English
43
Author
All
Mattila, Anna S.
Bruhn, Manfred
164
Bloom, Nicholas
160
Van Reenen, John
129
Homburg, Christian
128
Drucker, Peter F.
99
Reichwald, Ralf
96
Holst, Elke
82
Meffert, Heribert
82
Kumar, V.
81
Corsten, Hans
77
Sadun, Raffaella
76
Wirtz, Bernd W.
72
Huber, Frank
71
Kirsch, Anja
71
Warner, Malcolm
71
Stauss, Bernd
68
Wrohlich, Katharina
67
Schreyögg, Georg
66
Hinterhuber, Hans H.
63
Piller, Frank T.
63
Herrmann, Andreas
62
Ahlert, Dieter
55
Verhoef, Peter C.
55
Bauer, Hans H.
54
Han, Heesup
54
Malik, Fredmund
54
Rowley, Chris
54
Albach, Horst
50
Kowalkowski, Christian
50
Gebauer, Heiko
49
Hollebeek, Linda D.
49
Sydow, Jörg
46
Evanschitzky, Heiner
44
Töpfer, Armin
44
Wiedmann, Klaus-Peter
44
Clegg, Stewart
43
Edvardsson, Bo
43
Krafft, Manfred
43
Steinmann, Horst
43
more ...
less ...
Published in...
All
International journal of hospitality management
11
The journal of services marketing
6
Journal of business research : JBR
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Cornell hospitality quarterly : CQ
2
Journal of service research
2
Services marketing quarterly
2
Handbook of hospitality marketing management
1
Handbook of pricing research in marketing
1
International journal of internet marketing and advertising : IJIMA
1
Journal of retailing
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
The journal of product & brand management
1
more ...
less ...
Source
All
ECONIS (ZBW)
43
Showing
1
-
10
of
43
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Do women like options more than men? : an examination in the context of service recovery
Mattila, Anna S.
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 499-508
Persistent link: https://www.econbiz.de/10008749977
Saved in:
2
Cross-category add-on bundling : impact of the consumption nature of bundled products on discount framing effectiveness
Song, Myungkeun
;
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 197-216
Persistent link: https://www.econbiz.de/10014245298
Saved in:
3
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
4
A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters
Wang, Chen-ya
;
Mattila, Anna S.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 328-342
Persistent link: https://www.econbiz.de/10008655294
Saved in:
5
Pricing in services
Shoemaker, Stowe
;
Mattila, Anna S.
- In:
Handbook of pricing research in marketing
,
(pp. 535-556)
.
2009
Persistent link: https://www.econbiz.de/10003819777
Saved in:
6
Negative online reviews and consumers' service consumption
Golmohammadi, Alireza
;
Mattila, Anna S.
;
Gauri, Dinesh Kumar
- In:
Journal of business research : JBR
116
(
2020
),
pp. 27-36
Persistent link: https://www.econbiz.de/10012257533
Saved in:
7
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
8
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
9
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
10
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->