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~person:"Mattila, Anna S."
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Consumer behaviour
97
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97
Beziehungsmarketing
28
Relationship marketing
28
Customer satisfaction
26
Dienstleistungsqualität
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Kundenzufriedenheit
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Mattila, Anna S.
Han, Heesup
115
Belk, Russell W.
113
Bauer, Hans H.
104
Grunert, Klaus G.
100
Wiedmann, Klaus-Peter
94
Huber, Frank
91
Dwivedi, Yogesh Kumar
86
Kollmann, Tobias
86
Lusk, Jayson L.
86
Phau, Ian
85
Asongu, Simplice
84
Heinemann, Gerrit
83
Herrmann, Andreas
83
Sheth, Jagdish N.
80
Gierl, Heribert
79
Usman, Osly
77
Khare, Arpita
74
Foxall, Gordon R.
73
Grewal, Dhruv
72
Okolo-Obasi, Elda N.
71
Uduji, Joseph I.
71
Wirtz, Bernd W.
70
Ugoani, John
69
Loureiro, Sandra Maria Correia
68
Bagozzi, Richard P.
67
Septianto, Felix
67
Nayga, Rodolfo M.
66
Verhoef, Peter C.
66
Agarwal, Sumit
65
Stavins, Joanna
65
Okoye, Emmanuel Ikechukwu
64
Swoboda, Bernhard
63
Wansink, Brian
63
Walsh, Gianfranco
62
Janssen, Maarten C. W.
60
Paul, Justin
60
Peitz, Martin
59
Jang, Soocheong
57
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International journal of hospitality management
25
Journal of business research : JBR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of travel and tourism marketing
3
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
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2
Journal of service research : JSR
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Services marketing quarterly
2
Tourism management : research, policies, practice
2
European journal of marketing
1
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1
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1
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ECONIS (ZBW)
101
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1
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
2
Online reviews : the role of information load and peripheral factors
Zhang, Lu
;
Wu, Luorong
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
3
,
pp. 299-310
Persistent link: https://www.econbiz.de/10011450694
Saved in:
3
The impact of language style on consumers' reactions to online reviews
Wu, Luorong
;
Shen, Han
;
Fan, Alei
;
Mattila, Anna S.
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 590-596
Persistent link: https://www.econbiz.de/10011643275
Saved in:
4
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
5
The joint influence of the timing and framing of an online upselling message on consumer perceptions : the roles of construal level and reactance
Denizci Guillet, Basak
;
Mattila, Anna S.
;
Peng, Zixi
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2516-2534
Persistent link: https://www.econbiz.de/10013412655
Saved in:
6
The role of self-service technologies in restoring justice
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung Cheyenne
- In:
Journal of business research : JBR
64
(
2011
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10008859035
Saved in:
7
The impact of option popularity, social inclusion/exclusion, and self-affirmation on consumers’ propensity to choose green hotels
Gao, Yixing
;
Mattila, Anna S.
- In:
Journal of business ethics : JOBE
136
(
2016
)
3
,
pp. 575-585
Persistent link: https://www.econbiz.de/10011521808
Saved in:
8
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
9
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
10
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
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