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The role of self-service technologies in restoring justice
Mattila, Anna S.; Cho, Wonae; Ro, Heejung Cheyenne - In: Journal of business research : JBR 64 (2011) 4, pp. 348-355
Persistent link: https://www.econbiz.de/10008859035
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How does social capital influence the hospitality firm's financial performance? : the moderating role of entrepreneurial activities
Dai, Weiqi; Mao, Zhenxing; Zhao, Xinyuan; Mattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 42-55
Persistent link: https://www.econbiz.de/10011413942
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An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research
Mattila, Anna S.; Gao, Yixing - In: International journal of revenue management : IJRM 9 (2016) 2/3, pp. 175-185
Persistent link: https://www.econbiz.de/10011610465
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Deciding to stay : a study in hospitality managerial grit
McGinley, Sean; Mattila, Anna S.; Self, Timothy T. - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 5, pp. 858-869
Persistent link: https://www.econbiz.de/10012230392
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A grounded theory approach to developing a career change model in hospitality
McGinley, Sean; O'Neill, John; Damaske, Sarah; Mattila, … - In: International journal of hospitality management 38 (2014), pp. 89-98
Persistent link: https://www.econbiz.de/10010364567
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The impact of status seeking on consumers' word of mouth and product preference-a comparison between luxury hospitality services and luxury goods
Yang, Wan; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 1, pp. 3-22
Persistent link: https://www.econbiz.de/10011632984
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Consumer envy during service encounters
Anaya, Gerardo Joel; Miao, Li; Mattila, Anna S.; … - In: The journal of services marketing 30 (2016) 3, pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
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"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo; Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 82 (2019), pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
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Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan; Mattila, Anna S. - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
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A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong; Han, Rachel; Mattila, Anna S. - In: Journal of service management 27 (2016) 3, pp. 339-359
Persistent link: https://www.econbiz.de/10011583559