//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Mattila, Anna S."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Understanding user-generated c...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
38
Relationship marketing
38
Consumer behaviour
37
Konsumentenverhalten
37
Customer satisfaction
22
Kundenzufriedenheit
22
Dienstleistungsqualität
19
Service quality
19
Beschwerdemanagement
13
Complaint management
13
Internet marketing
8
Online-Marketing
8
Viral marketing
8
Virales Marketing
8
Kundenbindungsprogramm
7
Loyalty program
7
Corporate Social Responsibility
6
Corporate social responsibility
6
Gastronomie
6
Restaurant industry
6
USA
5
United States
5
Customer service
4
Emotion
4
Kundenservice
4
Online retailing
4
Online-Handel
4
Social Web
4
Social web
4
Consumer behavior
3
Fundraising
3
Lieferantenmanagement
3
Power
3
Service recovery
3
Supplier relationship management
3
service recovery
3
Brand image
2
CSR
2
Cause-Related Marketing
2
Cause-related marketing
2
more ...
less ...
Online availability
All
Undetermined
26
Free
2
Type of publication
All
Article
49
Type of publication (narrower categories)
All
Article in journal
47
Aufsatz in Zeitschrift
47
Aufsatz im Buch
1
Book section
1
research-article
1
Language
All
English
49
Author
All
Mattila, Anna S.
Bruhn, Manfred
136
Homburg, Christian
113
Kumar, V.
88
Huber, Frank
74
Kreutzer, Ralf T.
70
Bauer, Hans H.
67
Piller, Frank T.
67
Verhoef, Peter C.
65
Han, Heesup
63
Hollebeek, Linda D.
58
Herrmann, Andreas
57
Dwivedi, Yogesh Kumar
54
Loureiro, Sandra Maria Correia
53
Skiera, Bernd
53
Wiedmann, Klaus-Peter
53
Walsh, Gianfranco
51
Füller, Johann
48
Herstatt, Cornelius
48
Palmatier, Robert W.
48
Sabatini, Fabio
47
Stauss, Bernd
47
Thaichon, Park
46
Wirtz, Bernd W.
46
Karjaluoto, Heikki
45
Krafft, Manfred
45
Ruyter, Ko de
44
Vrontis, Demetris
44
Grönroos, Christian
43
Whinston, Andrew B.
43
Ghose, Anindya
42
Gil Saura, Irene
42
Grewal, Dhruv
41
Matzler, Kurt
41
Qiu, Liangfei
41
Stock-Homburg, Ruth
41
Goldfarb, Avi
40
Reichwald, Ralf
40
Hadwich, Karsten
39
Law, Chun Hung Roberts
39
more ...
less ...
Published in...
All
International journal of hospitality management
11
The journal of services marketing
6
Journal of business research : JBR
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of hospitality marketing & management
3
Cornell hospitality quarterly : CQ
2
Journal of service research
2
Services marketing quarterly
2
Electronic commerce research
1
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of Services Marketing
1
Journal of retailing
1
Journal of service management
1
Journal of service research : JSR
1
The journal of product & brand management
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
48
Other ZBW resources
1
Showing
1
-
10
of
49
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
2
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
3
User reactions to search engines logos : investigating brand knowledge of web search engines
Jansen, Bernhard J.
;
Zhang, Lu
;
Mattila, Anna S.
- In:
Electronic commerce research
12
(
2012
)
4
,
pp. 428-454
Persistent link: https://www.econbiz.de/10009675706
Saved in:
4
Reducing resistance to sponsorship disclosure : the role of experiential versus material posts
Shuqair, Saleh
;
Viglia, Giampaolo
;
Pinto, Diego Costa
; …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
4
,
pp. 959-973
Persistent link: https://www.econbiz.de/10014582416
Saved in:
5
Leveraging online selling through social media influencers
Shuqair, Saleh
;
Filieri, Raffaele
;
Viglia, Giampaolo
; …
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014536195
Saved in:
6
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
7
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
8
Online reviews : the role of information load and peripheral factors
Zhang, Lu
;
Wu, Luorong
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
3
,
pp. 299-310
Persistent link: https://www.econbiz.de/10011450694
Saved in:
9
Negative online reviews and consumers' service consumption
Golmohammadi, Alireza
;
Mattila, Anna S.
;
Gauri, Dinesh Kumar
- In:
Journal of business research : JBR
116
(
2020
),
pp. 27-36
Persistent link: https://www.econbiz.de/10012257533
Saved in:
10
The impact of language style on consumers' reactions to online reviews
Wu, Luorong
;
Shen, Han
;
Fan, Alei
;
Mattila, Anna S.
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 590-596
Persistent link: https://www.econbiz.de/10011643275
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->