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Consumer behaviour
97
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97
Customer satisfaction
37
Kundenzufriedenheit
37
Beziehungsmarketing
35
Relationship marketing
35
Dienstleistungsqualität
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Mattila, Anna S.
Han, Heesup
142
Belk, Russell W.
116
Usman, Osly
110
Huber, Frank
105
Bryson, Alex
104
Grunert, Klaus G.
101
Homburg, Christian
100
Bauer, Hans H.
99
Phau, Ian
91
Wiedmann, Klaus-Peter
87
Bagozzi, Richard P.
86
Lusk, Jayson L.
85
Herrmann, Andreas
83
Siddiqui, Danish Ahmed
83
Sheth, Jagdish N.
82
Gierl, Heribert
80
Grewal, Dhruv
77
Loureiro, Sandra Maria Correia
77
Falk, Armin
74
Septianto, Felix
74
Foxall, Gordon R.
73
Khare, Arpita
72
Cobb-Clark, Deborah A.
71
Dwivedi, Yogesh Kumar
71
Heckman, James J.
71
Walsh, Gianfranco
71
Spiller, Achim
69
Nayga, Rodolfo M.
68
Ashkanasy, Neal M.
67
Agarwal, Sumit
66
Stavins, Joanna
66
Jang, Soocheong
65
Wansink, Brian
65
Paul, Justin
64
Verhoef, Peter C.
64
Karatepe, Osman M.
62
Sharma, Piyush
61
Laroche, Michel
60
Mittal, Vikas
59
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International journal of hospitality management
32
Journal of business research : JBR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
The journal of services marketing
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of hospitality marketing & management
6
Cornell hospitality quarterly : CQ
5
The Cornell hospitality quarterly
5
International journal of contemporary hospitality management
4
Journal of service management
4
Journal of travel and tourism marketing
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
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2
Journal of service research : JSR
2
Services marketing quarterly
2
European journal of marketing
1
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
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ECONIS (ZBW)
114
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Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
2
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
3
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
4
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
5
The attributes of a cruise ship that influence the decision making of cruisers and potential cruisers
Xie, Hui
;
Kerstetter, Deborah L.
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 152-159
Persistent link: https://www.econbiz.de/10009406143
Saved in:
6
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
7
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
8
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
9
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
10
Spillover effects of status demotion on customer reactions to loyalty reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
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