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~person:"Mattila, Anna S."
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Consumer behaviour
105
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Beziehungsmarketing
29
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29
Customer satisfaction
26
Dienstleistungsqualität
24
Kundenzufriedenheit
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Mattila, Anna S.
Han, Heesup
126
Belk, Russell W.
114
Phau, Ian
102
Grunert, Klaus G.
101
Kumar, Satish
96
Huber, Frank
90
Lusk, Jayson L.
88
Dwivedi, Yogesh Kumar
83
Foxall, Gordon R.
82
Herrmann, Andreas
82
Paul, Justin
81
Bauer, Hans H.
80
Gierl, Heribert
79
Wiedmann, Klaus-Peter
79
Khare, Arpita
78
Sheth, Jagdish N.
78
Usman, Osly
76
Grewal, Dhruv
72
Lim, Weng Marc
70
Laroche, Michel
68
Loureiro, Sandra Maria Correia
68
Nayga, Rodolfo M.
68
Agarwal, Sumit
67
Bagozzi, Richard P.
67
Septianto, Felix
67
Stavins, Joanna
66
McAleer, Michael
65
Kraus, Sascha
64
Wansink, Brian
63
Bruwer, Johan
62
Sutter, Matthias
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60
Law, Chun Hung Roberts
59
Pelsmacker, Patrick de
59
Walsh, Gianfranco
59
Jang, Soocheong
58
Chang, Chia-Lin
56
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56
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International journal of hospitality management
25
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of business research : JBR
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Journal of Services Marketing
6
Cornell hospitality quarterly : CQ
5
International journal of contemporary hospitality management
5
Journal of hospitality marketing & management
5
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4
The Cornell hospitality quarterly
4
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2
Journal of revenue and pricing management
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2
Journal of service research : JSR
2
Journal of travel and tourism marketing
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Services marketing quarterly
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European journal of marketing
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International journal of revenue management : IJRM
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Journal of financial services marketing : JFSM
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ECONIS (ZBW)
100
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7
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A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
Saved in:
2
Current knowledge and research directions of responsible tourism and hospitality : a review and research agenda
Gao, Yixing
;
Mattila, Anna S.
;
Andreu, Luisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 783-798
Persistent link: https://www.econbiz.de/10014633715
Saved in:
3
What makes experimental research publishable in leading hospitality and tourism journals? : perspectives of editorial board members
Leung, Xi Y.
;
Fong, Lawrence Hoc Nang
;
Xue, Xunyue
; …
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1418-1431
Persistent link: https://www.econbiz.de/10014483850
Saved in:
4
Perceived fairness of price differences across channels : the moderating role of price frame and norm perceptions
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of marketing theory and practice
17
(
2009
)
1
,
pp. 37-47
Persistent link: https://www.econbiz.de/10003793483
Saved in:
5
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
6
Organizational learning from customer feedback received by service employees : a social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-387
Persistent link: https://www.econbiz.de/10003993797
Saved in:
7
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
8
Time styles and waiting in crowded service environments
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of travel and tourism marketing
29
(
2012
)
3/4
,
pp. 327-334
Persistent link: https://www.econbiz.de/10009571560
Saved in:
9
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
10
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
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