//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Mattila, Anna S."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Consumer Buying Behavior on Tr...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
105
Konsumentenverhalten
98
Beziehungsmarketing
29
Relationship marketing
29
Customer satisfaction
27
Dienstleistungsqualität
26
Service quality
26
Kundenzufriedenheit
25
Beschwerdemanagement
18
Complaint management
18
Corporate social responsibility
18
Corporate Social Responsibility
16
Gastronomie
16
Restaurant industry
16
Emotion
13
Hotel industry
11
Hotellerie
11
Experiment
10
Preismanagement
10
Pricing strategy
10
Gender
8
Geschlecht
7
Internet marketing
7
Loyalty program
7
Online-Marketing
7
Viral marketing
7
Virales Marketing
7
Advertising effects
6
Customer service
6
Kundenbindungsprogramm
6
Kundenservice
6
USA
6
United States
6
Werbewirkung
6
Experimental design
5
Gastgewerbe
5
Hospitality industry
5
Online retailing
5
Online-Handel
5
Prospect Theory
5
more ...
less ...
Online availability
All
Undetermined
71
Free
3
Type of publication
All
Article
108
Type of publication (narrower categories)
All
Article in journal
101
Aufsatz in Zeitschrift
101
research-article
7
Language
All
English
108
Author
All
Mattila, Anna S.
Han, Heesup
154
Belk, Russell W.
114
Phau, Ian
110
Bauer, Hans H.
105
Grunert, Klaus G.
101
Huber, Frank
92
Wiedmann, Klaus-Peter
92
Kollmann, Tobias
87
Herrmann, Andreas
86
Lusk, Jayson L.
85
Khare, Arpita
84
Foxall, Gordon R.
83
Heinemann, Gerrit
83
Sheth, Jagdish N.
82
Gierl, Heribert
80
Usman, Osly
80
Dwivedi, Yogesh Kumar
77
Grewal, Dhruv
73
Loureiro, Sandra Maria Correia
71
Agarwal, Sumit
68
Bruwer, Johan
68
Nayga, Rodolfo M.
68
Septianto, Felix
68
Bagozzi, Richard P.
67
Laroche, Michel
67
Stavins, Joanna
66
Walsh, Gianfranco
66
Wirtz, Bernd W.
66
Jang, Soocheong
64
Swoboda, Bernhard
64
Verhoef, Peter C.
63
Wansink, Brian
63
Janssen, Maarten C. W.
60
Paul, Justin
60
Peitz, Martin
60
Dennis, Charles
59
Law, Chun Hung Roberts
59
Spann, Martin
59
Rajagopal
57
more ...
less ...
Published in...
All
International journal of hospitality management
25
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Journal of Services Marketing
6
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of travel and tourism marketing
3
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Services marketing quarterly
2
Tourism management : research, policies, practice
2
European journal of marketing
1
International journal of retail & distribution management
1
International journal of revenue management : IJRM
1
Journal of Service Management
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The journal of product & brand management
1
more ...
less ...
Source
All
ECONIS (ZBW)
101
Other ZBW resources
7
Showing
1
-
10
of
108
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of gender and prepurchase mood on consumer guilt after a travel purchase
Hanks, Lydia
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 625-637
Persistent link: https://www.econbiz.de/10010400548
Saved in:
2
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
3
Online reviews : the role of information load and peripheral factors
Zhang, Lu
;
Wu, Luorong
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
3
,
pp. 299-310
Persistent link: https://www.econbiz.de/10011450694
Saved in:
4
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
5
The impact of language style on consumers' reactions to online reviews
Wu, Luorong
;
Shen, Han
;
Fan, Alei
;
Mattila, Anna S.
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 590-596
Persistent link: https://www.econbiz.de/10011643275
Saved in:
6
The joint influence of the timing and framing of an online upselling message on consumer perceptions : the roles of construal level and reactance
Denizci Guillet, Basak
;
Mattila, Anna S.
;
Peng, Zixi
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2516-2534
Persistent link: https://www.econbiz.de/10013412655
Saved in:
7
Perceived fairness of price differences across channels : the moderating role of price frame and norm perceptions
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of marketing theory and practice
17
(
2009
)
1
,
pp. 37-47
Persistent link: https://www.econbiz.de/10003793483
Saved in:
8
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
9
Organizational learning from customer feedback received by service employees : a social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-387
Persistent link: https://www.econbiz.de/10003993797
Saved in:
10
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->