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~person:"Mattila, Anna S."
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Consumer behaviour
97
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Beziehungsmarketing
28
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Customer satisfaction
25
Kundenzufriedenheit
25
Dienstleistungsqualität
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Mattila, Anna S.
Baer, Werner
126
Barros, Ricardo Paes de
122
Han, Heesup
116
Giambiagi, Fabio
115
Belk, Russell W.
113
Grunert, Klaus G.
101
Guilhoto, Joaquim José Martins
101
Guilhoto, Joaquim
99
Ferreira, Francisco H. G.
96
Azzoni, Carlos Roberto
90
Huber, Frank
89
Lusk, Jayson L.
85
Phau, Ian
85
Stavins, Joanna
84
Garcia, Márcio Gomes Pinto
82
Ferraz, Claudio
81
Furtado, Celso
81
Bauer, Hans H.
80
Dwivedi, Yogesh Kumar
80
Motta, Ronaldo Serôa da
80
Wiedmann, Klaus-Peter
80
Abreu, Marcelo de Paiva
78
Gierl, Heribert
78
Herrmann, Andreas
78
Tabak, Benjamin Miranda
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Usman, Osly
77
Gonzaga, Gustavo
76
Resende, Marcelo
76
Sheth, Jagdish N.
76
Foxall, Gordon R.
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Neri, Marcelo Cortes
73
Bresser-Pereira, Luiz Carlos
70
Menezes-Filho, Naercio Aquino
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Grewal, Dhruv
69
Khare, Arpita
69
Loureiro, Sandra Maria Correia
69
Mueller, Bernardo
69
Agarwal, Sumit
68
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International journal of hospitality management
25
Journal of business research : JBR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
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2
Journal of revenue and pricing management
2
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2
Journal of service research : JSR
2
Journal of travel and tourism marketing
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European journal of marketing
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International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
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ECONIS (ZBW)
98
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1
The role of self-service technologies in restoring justice
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung Cheyenne
- In:
Journal of business research : JBR
64
(
2011
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10008859035
Saved in:
2
Consumer response to authentic-language versus English-language menu labeling in ethnic dining
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
2
,
pp. 125-134
Persistent link: https://www.econbiz.de/10011865490
Saved in:
3
Selling painful yet pleasurable service offerings : an examination of hedonic appeals
Liu, Qing
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 336-352
Persistent link: https://www.econbiz.de/10011916517
Saved in:
4
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
5
Ethnic restaurants : bringing uniqueness to the table through handwriting
Chen, Feier
;
Liu, Qing
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 465-478
Persistent link: https://www.econbiz.de/10013387220
Saved in:
6
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
7
The impact of option popularity, social inclusion/exclusion, and self-affirmation on consumers’ propensity to choose green hotels
Gao, Yixing
;
Mattila, Anna S.
- In:
Journal of business ethics : JOBE
136
(
2016
)
3
,
pp. 575-585
Persistent link: https://www.econbiz.de/10011521808
Saved in:
8
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
9
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
10
Online reviews : the role of information load and peripheral factors
Zhang, Lu
;
Wu, Luorong
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
3
,
pp. 299-310
Persistent link: https://www.econbiz.de/10011450694
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