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~person:"McColl-Kennedy, Janet R."
~person:"Rammer, Christian"
~subject:"Customer integration"
~subject:"Innovation"
~subject:"Service quality"
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Customer integration
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Beziehungsmarketing
19
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13
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10
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10
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McColl-Kennedy, Janet R.
Rammer, Christian
Bruhn, Manfred
34
Hollebeek, Linda D.
31
Prentice, Catherine
24
Gil Saura, Irene
22
Han, Heesup
22
Mattila, Anna S.
17
Piller, Frank T.
16
Reichwald, Ralf
16
Gustafsson, Anders
15
Balaji, M. S.
14
Herstatt, Cornelius
14
Brodie, Roderick J.
13
Klaus, Philipp
13
Kumar, V.
13
Penzkofer, Horst
13
Rather, Raouf Ahmad
13
Vivarelli, Marco
13
Conduit, Jodie
12
Gong, Taeshik
12
Quach, Sara
12
Verhoef, Peter C.
12
Witell, Lars
12
Edvardsson, Bo
11
Jaakkola, Elina
11
Johnson, Lester W.
11
Loureiro, Sandra Maria Correia
11
Pantano, Eleonora
11
Prybutok, Victor R.
11
Rahman, Zillur
11
Bolton, Ruth N.
10
Carlson, Jamie
10
Hadwich, Karsten
10
Qu, Hailin
10
Schmalholz, Heinz
10
So, Kevin Kam Fung
10
Thaichon, Park
10
Ahn, Jiseon
9
Bang, Nguyen
9
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Zentrum für Europäische Wirtschaftsforschung
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5
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3
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2
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2
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ECONIS (ZBW)
23
EconStor
1
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1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
5
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
6
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
7
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
8
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
9
How professional service firms compete in the market: an exploratory study
Amonini, Claudia
;
McColl-Kennedy, Janet R.
;
Soutar, …
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 28-55
Persistent link: https://www.econbiz.de/10003979622
Saved in:
10
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
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