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The role of the store in managing postpurchase complaints for omnichannel shoppers

Miquel-Romero, Maria-Jose; Frasquet Deltoro, Marta; … - In: Journal of business research : JBR 109 (2020), pp. 288-296

Persistent link: https://www.econbiz.de/10012238069

Omnichannel retailer brand experience : conceptualisation and proposal of a comprehensive scale

Frasquet Deltoro, Marta; Mollá Descals, Alejandro; … - In: The journal of brand management : an international journal 28 (2021) 4, pp. 388-401

Persistent link: https://www.econbiz.de/10012550324

Mobile dependency and uncertainty reduction : influence on showrooming behaviours and user-generated content creation

Chimborazo-Azogue, Luis Edwin; Mollá Descals, Alejandro; … - In: International journal of retail and distribution management 50 (2022) 8/9, pp. 996-1014

Persistent link: https://www.econbiz.de/10013398147

Competitive (versus loyal) showrooming : an application of the push-pull-mooring framework

Frasquet Deltoro, Marta; Miquel-Romero, Maria-Jose - In: Journal of retailing and consumer services 62 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012648927

Crowdfunding success : the role of co-creation, feedback, and corporate social responsibility

Mastrangelo, Leonardo; Cruz-Ros, Sonia; Miquel-Romero, … - In: International Journal of Entrepreneurial Behavior & Research 26 (2019) 3, pp. 449-466

Purpose: The purpose of this paper is to investigate the factors that determine two forms of crowdfunding campaign success: success in securing the necessary financial resources and personal success in terms of the entrepreneur’s satisfaction. Specifically, it studies factors linked to the...

Persistent link: https://www.econbiz.de/10012185287

Why and how to use enterprise social media platforms : the employee's perspective

Yee, Rachel W. Y.; Miquel-Romero, Maria-Jose; Cruz Ros, … - In: Journal of business research : JBR 137 (2021), pp. 517-526

Persistent link: https://www.econbiz.de/10012665807

Work-life management for workforce maintenance : a qualitative comparative study

Yee, Rachel W. Y.; Miquel-Romero, Maria-Jose; Cruz Ros, … - In: Journal of business research : JBR 121 (2020), pp. 329-337

Persistent link: https://www.econbiz.de/10012417349

Absorptive capacity and its impact on innovation and performance : findings from SEM and fsQCA

Cruz Ros, Sonia; Guerrero-Sánchez, Diana L.; … - In: Review of managerial science : RMS 15 (2021) 2, pp. 235-249

Persistent link: https://www.econbiz.de/10012489143