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Heterogeneity in the quality-satisfaction-loyalty framework
Human, Gert; Naudé, Peter - In: Industrial marketing management : the international … 43 (2014) 6, pp. 920-928
Persistent link: https://www.econbiz.de/10010410706
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Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten; Henneberg, Stephan; Ashnai, Bahar; … - In: The journal of business & industrial marketing 25 (2010) 5, pp. 360-371
Persistent link: https://www.econbiz.de/10008655577
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Supplier relationship management capability : a qualification and extension
Forkmann, Sebastian; Henneberg, Stephan; Naudé, Peter; … - In: Industrial marketing management : the international … 57 (2016), pp. 185-200
Persistent link: https://www.econbiz.de/10011549611
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An empirical investigation of network-oriented behaviors in business-to-business markets
Thornton, Sabrina C.; Henneberg, Stephan; Naudé, Peter - In: Industrial marketing management : the international … 49 (2015), pp. 167-180
Persistent link: https://www.econbiz.de/10011374562
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Value dimensions and relationship postures in dyadic "key relationship programmes"
Henneberg, Stephan; Pardo, Catherine; Mouzas, Stefanos; … - In: Handbook of strategic account management : a …, (pp. 191-204). 2014
Persistent link: https://www.econbiz.de/10010341361
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Relationships and networks as examined in Industrial Marketing Management
Naudé, Peter; Sutton-Brady, Catherine - In: Industrial marketing management : the international … 79 (2019), pp. 27-35
Persistent link: https://www.econbiz.de/10012064159
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Network picturing : an action research study of strategizing in business networks
Abrahamsen, Morten H.; Henneberg, Stephan; Huemer, Lars; … - In: Industrial marketing management : the international … 59 (2016), pp. 107-119
Persistent link: https://www.econbiz.de/10011622832
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Understanding configurations of relational attractiveness of the customer firm using fuzzy set QCA
Tóth, Zsófia; Thiesbrummel, Christoph; Henneberg, Stephan - In: Journal of business research : JBR 68 (2015) 3, pp. 723-734
Persistent link: https://www.econbiz.de/10010496140
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Different recipes for success in business relationships
Zaefarian, Ghasem; Thiesbrummel, Christoph; Henneberg, … - In: Industrial marketing management : the international … 63 (2017), pp. 69-81
Persistent link: https://www.econbiz.de/10011730119
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Inter-personal and inter-organizational trust in business relationships : an attitude-behavior-outcome model
Ashnai, Bahar; Henneberg, Stephan; Naudé, Peter; … - In: Industrial marketing management : the international … 52 (2016), pp. 128-139
Persistent link: https://www.econbiz.de/10011447503