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VALUE, SATISFACTION AND BEHAVI...
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Customer satisfaction
9
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Naumann, Earl
Soutar, Geoffrey N.
155
Williams, Paul
93
Mazzarol, Tim
31
Sweeney, Jillian C.
22
Savery, Lawson K.
17
Williams, Hilary P.
15
Lee, Julie Anne
13
Harrigan, Paul
11
Khan, M. Sajid
8
Sullivan, Helen
7
McColl-Kennedy, Janet R.
6
Reboud, Sophie
6
Fujita, Momoko
5
Jarvis, Wade
5
Ng, Siew Imm
5
Sneddon, Joanne N.
5
Ashill, Nicholas
4
Clark-Murphy, Marilyn
4
Dufty, Norman F.
4
O'Brien, Ingrid M.
4
Roy, Sanjit
4
Sneddon, Joanne
4
Williams, Paul R.
4
Ashill, Nicholas J.
3
Ashill, Nick
3
Brown, Alan
3
Cohen, May
3
Ferrier, Barbara
3
Huang, Xueli
3
Jeffares, Stephen
3
Jegethesan, Kavisha
3
Lee, Julie A.
3
McNeil, Margaret M.
3
Pattni, Indira
3
Ridley, Shaun
3
Semaan, Rania W
3
Webb, Dave
3
Wilk, Violetta
3
Wilkinson, Ian F.
3
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Department of Economics, School of Business Management
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Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of marketing management : MM
2
Marketing Working Papers
2
The journal of services marketing
2
The marketing review
2
International journal of project management : the journal of The International Project Management Association
1
Journal of Service Theory and Practice
1
Journal of Services Marketing
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ECONIS (ZBW)
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1
Value drivers and adventure tourism : a comparative analysis of Japanese and Western consumers
Williams, Paul
;
Soutar, Geoffrey N.
;
Ashill, Nicholas Jeremy
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 102-122
Persistent link: https://www.econbiz.de/10011602723
Saved in:
2
Customer satisfaction and loyalty in B2B services : directions for future research
Naumann, Earl
;
Williams, Paul R.
;
Khan, M. Sajid
- In:
The marketing review
9
(
2009
)
4
,
pp. 319-333
Persistent link: https://www.econbiz.de/10003916455
Saved in:
3
Understanding the causes of defection among satisfied B2B service customers
Naumann, Earl
;
Haverila, Matti
;
Khan, M. Sajid
; …
- In:
Journal of marketing management : MM
26
(
2010
)
9/10
,
pp. 878-900
Persistent link: https://www.econbiz.de/10008664032
Saved in:
4
Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
Saved in:
5
Customer satisfaction and business performance : a firm-level analysis
Williams, Hilary P.
;
Naumann, Earl
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
Saved in:
6
Customer attitudes of stayers and defectors in B2B services : are they really different?
Williams, Paul
;
Khan, M. Sajid
;
Ashill, Nicholas J.
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 805-815
Persistent link: https://www.econbiz.de/10009273996
Saved in:
7
Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Williams, Paul
;
Ashill, Nicholas J.
;
Naumann, Earl
; …
- In:
International journal of project management : the …
33
(
2015
)
8
,
pp. 1836-1850
Persistent link: https://www.econbiz.de/10011410808
Saved in:
8
Toward a contingency theory of CRM adoption
Williams, Paul
;
Ashill, Nicholas
;
Naumann, Earl
- In:
Journal of strategic marketing
25
(
2017
)
5/6
,
pp. 454-474
Persistent link: https://www.econbiz.de/10011743068
Saved in:
9
Understanding the causes of defection among satisfied B2B service customers
Naumann, Earl
;
Haverila, Matti
;
Sajid Khan, M.
; …
- In:
Journal of marketing management : MM
26
(
2010
)
9
,
pp. 878-901
Persistent link: https://www.econbiz.de/10008453120
Saved in:
10
Customer satisfaction and business performance: a firm-level analysis
Williams, Paul
;
Naumann, Earl
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 20-33
Persistent link: https://www.econbiz.de/10008817110
Saved in:
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