Azmi Mat; Norliza Saiful Bahry; Nur Liana Kori; Zarina … - In: Foundations of Management : the journal of Warsaw … 11 (2019) 1, pp. 57-64
This research is about service quality (responsiveness, reliability, tangible, safety and securi-ty) dimensions becoming major determinants of passenger satisfaction towards Electric Train Services (ETS). The significance of this study is intended to assist Keretapi Tanah Melayu Berhad (KTMB) to...