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Total quality management : customer orientation without marketing?

Stauss, Bernd - 1993

Persistent link: https://www.econbiz.de/10000412469

Total quality management: customer orientation without marketing?

Stauss, Bernd - 1993

Persistent link: https://www.econbiz.de/10000880112

Statistical process control : proceedings of the 1st International Conference 16 - 17 June 1987, London, UK

Oakland, John S. (contributor) - 1987

Persistent link: https://www.econbiz.de/10000722142

Statistical process control : a practical guide

Oakland, John S. - 1986

Persistent link: https://www.econbiz.de/10000692187

Cases in total quality management

Oakland, John S.; Porter, Leslie J. - 1994

Persistent link: https://www.econbiz.de/10000373534

Bedeutung und Realisierungsgrad des Total-Quality-Managements im industriellen Service

Stauss, Bernd - In: Dienstleistungsmarketing : eine Bestandsaufnahme ; …, (pp. 203-230). 1993

Persistent link: https://www.econbiz.de/10001284697

Kundenprozeßorientiertes Qualitätsmanagement im Dienstleistungsbereich

Stauss, Bernd - 1995

Persistent link: https://www.econbiz.de/10001327896

Total organizational excellence : achieving world-class performance

Oakland, John S. - 2016 - First issued in hardback

Persistent link: https://www.econbiz.de/10011564097

Total quality management and operational excellence : text with cases

Oakland, John S.; Oakland, Robert J.; Turner, Michael A. - 2021 - Fifth edition

"The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Lean, Six Sigma and the latest version of ISO 9001, offering an often confusing variety...

Persistent link: https://www.econbiz.de/10012199208

Kundenorientierung durch Qualitätsmanagement

Stauss, Bernd - In: Qualitätsmanagement in Organisationen : DIN ISO 9000 …, (pp. 205-223). 2001

Persistent link: https://www.econbiz.de/10001608739