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Customer incivility and employees' outcomes in the hotel : testing the mediating role of emotional exhaustion

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The effects of job and personal resources on hotel employees' work engagement

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The mediating role of work engagement in the relationship between high-performance work practices and job outcomes of employees in Nigeria

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The mediating role of work engagement in the relationship between high-performance work practices and job outcomes of employees in Nigeria

Karatepe, Osman M.; Olugbade, Olusegun A. - In: International Journal of Contemporary Hospitality Management 28 (2016) 10, pp. 2350-2371

Purpose This paper aims to examine work engagement as a mediator of the effects of selective staffing, job security, teamwork and career opportunities as the indicators of high-performance work practices on absence intentions, service recovery and creative performances....

Persistent link: https://www.econbiz.de/10014763968