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Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C; Sreejesh, S.; Paul, Justin - In: International journal of hospitality management 96 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
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Special issue: retailing and consumer services at a tipping point : conceptual frameworks and theoretical models
Paul, Justin (ed.); Rosenbaum, Mark (ed.) - 2020
Persistent link: https://www.econbiz.de/10012238483
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Service failure and problems : internal marketing solutions for facing the future
Paul, Justin; Sahadev, Sunil - In: Journal of retailing and consumer services 40 (2018), pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
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Impact of service quality on customer satisfaction in private and public sector banks
Paul, Justin; Mittal, Arun; Srivastav, Garima - In: The international journal of bank marketing : IJBM 34 (2016) 5, pp. 606-622
Persistent link: https://www.econbiz.de/10011606120
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Consumer satisfaction in retail stores : theory and implications
Paul, Justin; Sankaranarayanan, Koloth G.; Mekoth, … - In: International journal of consumer studies 40 (2016) 6, pp. 635-642
Persistent link: https://www.econbiz.de/10011640290
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Online second-hand shopping motivation : conceptualization, scale development, and validation
Padmavathy, Chandrasekaran; Swapana, Murali; Paul, Justin - In: Journal of retailing and consumer services 51 (2019), pp. 19-32
Persistent link: https://www.econbiz.de/10012114928
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Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future
Meesala, Appalayya; Paul, Justin - In: Journal of retailing and consumer services 40 (2018), pp. 261-269
Persistent link: https://www.econbiz.de/10011801977
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Marketing-to-Millennials : Marketing 4.0, customer satisfaction and purchase intention
Dash, Ganesh; Kiefer, Kip; Paul, Justin - In: Journal of business research : JBR 122 (2021), pp. 608-620
Persistent link: https://www.econbiz.de/10012420451
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Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil; Adil, Mohd; Sadiq, Mohd; Dash, Ganesh; … - In: Journal of retailing and consumer services 72 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
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Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.; Paul, Justin; Unnithan, Anandakuttan B. - In: Journal of strategic marketing 30 (2022) 3, pp. 260-280
Persistent link: https://www.econbiz.de/10013284044