Ferguson, Graham; Phau, Ian - In: Journal of International Education in Business 5 (2012) 1, pp. 50-70
Purpose – The purpose of this paper is to investigate how students from Australia, Indonesia and Malaysia differ in … completed by a sample of university students on an Australian university campus. ANOVA was used to compare differences between … – Australian students have a less positive attitude to complaining than Malaysian and Indonesian consumers. Contrary to …