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The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele; Lui, Tsz-Wai; Grün, Bettina - In: Tourism management : research, policies, practice 59 (2017), pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
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Process completeness: strategies for aligning service systems with customers' service needs
Piccoli, Gabriele; Brohman, M. Kathryn; Watson, Richard T. - In: Business horizons 52 (2009) 4, pp. 367-376
Persistent link: https://www.econbiz.de/10003865701
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A design theory approach to building strategic network-based customer service systems
Brohman, M. Kathryn; Piccoli, Gabriele; Martin, Patrick; … - In: Decision sciences : DS 40 (2009) 3, pp. 403-430
Persistent link: https://www.econbiz.de/10003885985
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A framework for evaluating the business value of customer data in hospitality
Piccoli, Gabriele - In: Journal of hospitality & leisure marketing : the … 17 (2008) 1/2, pp. 4-29
Persistent link: https://www.econbiz.de/10003766539
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"What can I(S) do for you?" : how technology enables service providers to elicit customers' preferences and deliver personalized service
Bonaretti, Dario; Bartosiak, Marcin; Lui, Tsz-Wai; … - In: Information & management : the internat. journal of … 57 (2020) 6, pp. 1-13
Persistent link: https://www.econbiz.de/10012293431