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~person:"Prybutok, Victor R."
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Service quality
41
Dienstleistungsqualität
40
Customer satisfaction
21
Kundenzufriedenheit
21
Quality management
14
Qualitätsmanagement
14
Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
9
Relationship marketing
9
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8
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8
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Product quality
7
Produktqualität
7
USA
7
United States
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service quality
5
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Comparison
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Online-Handel
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Language
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English
43
Author
All
Prybutok, Victor R.
Antony, Jiju
146
Bruhn, Manfred
84
Quick, Reiner
83
Siciliani, Luigi
83
Knechel, W. Robert
68
Devadasan, S. R.
60
Velte, Patrick
59
Ruhnke, Klaus
58
Hay, David
57
Propper, Carol
56
Straume, Odd Rune
54
Talib, Faisal
53
Hanushek, Eric Alan
51
Omer, Thomas C.
51
Lobo, Gerald J.
49
Zairi, Mohamed
49
Li, Chan
47
Wright, Arnold
47
Dale, Barrie G.
46
Gul, Ferdinand A.
46
Marten, Kai-Uwe
46
Tuominen, Kari
46
Bedard, Jean C.
45
Hoitash, Rani
45
Shahin, Arash
45
Francis, Jere R.
44
Habib, Ahsan
44
Rahman, Zillur
44
Willekens, Marleen
44
Rivkin, Steven G.
43
Han, Heesup
42
Wood, David A.
41
Kamiske, Gerd F.
40
Lück, Wolfgang
40
Mattila, Anna S.
40
Brekke, Kurt R.
39
Hoitash, Udi
39
Cudney, Elizabeth A.
38
Krishnan, Gopal V.
38
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Quality management journal : QMJ
16
International journal of services and standards
6
Journal of retailing and consumer services
4
International journal of quality & reliability management
2
Journal of decision systems
2
Operations management research : OMR ; advancing practice through theory
2
Administrative Sciences : open access journal
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information resources management ; Vol. 4
1
International Journal of Quality & Reliability Management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of strategic marketing
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
Thunderbird international business review
1
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ECONIS (ZBW)
42
Other ZBW resources
1
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1
Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.
;
Peng, Xianghui
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
22
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
Saved in:
2
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
3
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
4
Introduction to the special issue on quality management in healthcare
Prybutok, Victor R.
;
Zhang, Xiaoni
- In:
Quality management journal : QMJ
17
(
2010
)
4
,
pp. 7
Persistent link: https://www.econbiz.de/10008697525
Saved in:
5
Special issue on quality management in healthcare
Prybutok, Victor R.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008697527
Saved in:
6
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
7
An integrated model of quality for mass services in the context of the Ghanaian retail banking sector
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Thunderbird international business review
58
(
2016
)
5
,
pp. 425-438
Persistent link: https://www.econbiz.de/10011566226
Saved in:
8
Q-TAM : a quality technology acceptance model for technology operations managers
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Operations management research : OMR ; advancing …
7
(
2014
)
1/2
,
pp. 13-23
Persistent link: https://www.econbiz.de/10010413776
Saved in:
9
Second special issue on quality management in healthcare
Prybutok, Victor R.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009518486
Saved in:
10
Introduction to the second special issue on quality management in healthcare
Prybutok, Victor R.
;
Zhang, Xiaoni
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 7-8
Persistent link: https://www.econbiz.de/10009518487
Saved in:
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