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~person:"Prybutok, Victor R."
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Quality Services Implementatio...
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Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
21
Kundenzufriedenheit
21
Quality management
14
Qualitätsmanagement
14
Consumer behaviour
12
Konsumentenverhalten
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Produktqualität
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USA
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United States
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service quality
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Online-Handel
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Prybutok, Victor R.
Antony, Jiju
140
Bruhn, Manfred
84
Siciliani, Luigi
82
Rodriguez, Gabriel
72
Devadasan, S. R.
60
Propper, Carol
55
Straume, Odd Rune
54
Talib, Faisal
53
Weill, Pierre-Olivier
49
Yamada, Gustavo
48
Dale, Barrie G.
46
Hanushek, Eric Alan
45
Rahman, Zillur
44
Torero, Máximo
44
Escobal d'Angelo, Javier
43
Figueroa, Adolfo
43
Rivkin, Steven G.
43
Shahin, Arash
43
Duffie, Darrell
42
Han, Heesup
42
Cueto, Santiago
41
Tuominen, Kari
41
Chong, Alberto
40
Gonzales de Olarte, Efraín
40
Kamiske, Gerd F.
40
Mattila, Anna S.
39
Brekke, Kurt R.
38
Cudney, Elizabeth A.
38
Escobal, Javier
38
Tello, Mario D.
37
Ñopo, Hugo
37
Gravelle, Hugh
36
Sanchez, Alan
36
Vega, Marco
35
Iguíñiz Echeverría, Javier
34
Jiménez, Félix
34
Zink, Klaus J.
34
Jaramillo Baanante, Miguel
33
Olivera, Javier
33
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Quality management journal : QMJ
16
International journal of services and standards
6
Journal of retailing and consumer services
4
International journal of quality & reliability management
2
Journal of decision systems
2
Operations management research : OMR ; advancing practice through theory
2
Administrative Sciences : open access journal
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information resources management ; Vol. 4
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of strategic marketing
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
Thunderbird international business review
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ECONIS (ZBW)
42
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1
Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.
;
Peng, Xianghui
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
22
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
Saved in:
2
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
3
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
4
An integrated model of quality for mass services in the context of the Ghanaian retail banking sector
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Thunderbird international business review
58
(
2016
)
5
,
pp. 425-438
Persistent link: https://www.econbiz.de/10011566226
Saved in:
5
Introduction to the special issue on quality management in healthcare
Prybutok, Victor R.
;
Zhang, Xiaoni
- In:
Quality management journal : QMJ
17
(
2010
)
4
,
pp. 7
Persistent link: https://www.econbiz.de/10008697525
Saved in:
6
Special issue on quality management in healthcare
Prybutok, Victor R.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008697527
Saved in:
7
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
8
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
9
Q-TAM : a quality technology acceptance model for technology operations managers
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Operations management research : OMR ; advancing …
7
(
2014
)
1/2
,
pp. 13-23
Persistent link: https://www.econbiz.de/10010413776
Saved in:
10
Second special issue on quality management in healthcare
Prybutok, Victor R.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009518486
Saved in:
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