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Raab, Carola
Machin, Stephen
276
Blundell, Richard W.
242
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229
Van Reenen, John
206
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168
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of hospitality management
2
European journal of marketing : EJM
1
International journal of contemporary hospitality management
1
Journal of revenue and pricing management
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ECONIS (ZBW)
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1
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
2
Evaluating loyalty constructs among hotel reward program members using eWOM
Berezan, Orie
;
Raab, Carola
;
Tanford, Sarah
;
Kim, Yen-Soon
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 198-224
Persistent link: https://www.econbiz.de/10011282979
Saved in:
3
Sustainable hotel practices and nationality : the impact on guest satisfaction and guest intention to return
Berezan, Orie
;
Raab, Carola
;
Yoo, Michelle
;
Love, Curtis
- In:
International journal of hospitality management
34
(
2013
),
pp. 227-233
Persistent link: https://www.econbiz.de/10009766696
Saved in:
4
Loyalty runs deeper than thread count : an exploratory study of gay guest preferences and hotelier perceptions
Berezan, Orie
;
Raab, Carola
;
Krishen, Anjala S.
;
Love, …
- In:
Journal of travel and tourism marketing
32
(
2015
)
7/8
,
pp. 1034-1050
Persistent link: https://www.econbiz.de/10011409863
Saved in:
5
How to build a better robot... for quick-service restaurants
Zemke, Dina Marie V.
;
Tang, Jason
;
Raab, Carola
;
Kim, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
8
,
pp. 1235-1269
Persistent link: https://www.econbiz.de/10012308069
Saved in:
6
Style before substance? : building loyalty through marketing communication congruity
Berezan, Orie
;
Krishen, Anjala Selena
;
Tanford, Sarah
; …
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1332-1352
Persistent link: https://www.econbiz.de/10011725683
Saved in:
7
Construction and validation of the customer participation scale
Chen, Sandy C.
;
Raab, Carola
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 131-153
Persistent link: https://www.econbiz.de/10011645595
Saved in:
8
Segmenting customers by participation : an innovative path to service excellence
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
Saved in:
9
A meta-analysis of hotel revenue management
Binesh, Fatemeh
;
Belarmino, Amanda
;
Raab, Carola
- In:
Journal of revenue and pricing management
20
(
2021
)
5
,
pp. 546-558
Persistent link: https://www.econbiz.de/10012667125
Saved in:
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