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An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of quality & reliability management 30 (2013) 3, pp. 280-318

Persistent link: https://www.econbiz.de/10009730003

An Empirical Investigation of Relationship between Total Quality Management Practices and Quality Performance in Indian Service Companies

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - 2016

Purpose – The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and quality performance in Indian service companies. Design/methodology/approach – The empirical data was collected using a self-administered instrument that was...

Persistent link: https://www.econbiz.de/10014129769

Survey on the usage of total quality management tools and techniques in Indian service industries : an empirical analysis

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of quality and innovation 2 (2012/14) 2, pp. 105-119

Persistent link: https://www.econbiz.de/10010361613

Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach

Talib, Faisal; Rahman, Zillur - In: The TQM journal : the international review of … 27 (2015) 5, pp. 591-615

Persistent link: https://www.econbiz.de/10011443175

Studying the impact of total quality management in service industries

Talib, Faisal; Rahman, Zillur - In: International journal of productivity and quality … 6 (2010) 2, pp. 249-268

Persistent link: https://www.econbiz.de/10008646944

Critical success factors of TQM in service organizations : a proposed model

Talib, Faisal; Rahman, Zillur - In: Services marketing quarterly 31 (2010) 3, pp. 363-380

Persistent link: https://www.econbiz.de/10008648755

Core quality and associated supportive quality parameters : a conceptual quality frame work in healthcare establishment

Azam, Mohammad; Rahman, Zillur; Talib, Faisal - In: International journal of business excellence 5 (2012) 3, pp. 238-277

Persistent link: https://www.econbiz.de/10009575937

Total quality management in service sector : a literature review

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of business innovation and research 6 (2012) 3, pp. 259-301

Persistent link: https://www.econbiz.de/10009551662

A study of total quality management and supply chain management practices

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: The international journal of productivity and … 60 (2011) 3, pp. 268-288

Persistent link: https://www.econbiz.de/10009159478

Best practices of total quality management implementation in health care settings

Talib, Faisal; Rahman, Zillur; Azam, Mohammed - In: Health marketing quarterly 28 (2011) 3, pp. 232-252

Persistent link: https://www.econbiz.de/10009302883