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~person:"Santos, Cristiane Pizzutti dos"
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Santos, Cristiane Pizzutti dos
Cliquet, Gérard
119
Perrigot, Rozenn
29
Windsperger, Josef
21
Hendrikse, George W. J.
14
Basset, Guy
12
Ehrmann, Thomas
10
Piot-Lepetit, Isabelle
9
Picot-Coupey, Karine
8
Baray, Jérôme
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Perdreau, Frédéric
6
Basso, Kenny
5
Jara, Magali
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Tuunanen, Mika
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Botti, Laurent
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Briec, Walter
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Hendrikse, George
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Koetz, Clara
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Srećković, Marijana
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Xu-Priour, Dong Ling
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Dant, Rajiv P.
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Diallo, Mbaye Fall
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Foscht, Thomas
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Kacker, Manish
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Nadant, Anne-Laure Le
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Swoboda, Bernhard
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Briand, Danièle
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Brown, James R.
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Chandon, Jean-Louis
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Gahinet, Marie-Christine
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Grünhagen, Marko
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Guillo, Pierre-Alain
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Hajdini, Ilir
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Huré, Elodie
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Kaufmann, Patrick J.
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Le Nadant, Anne-Laure
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Philippe, Jean
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Pénard, Thierry
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Raha, Aveed
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Streed, Odile
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International journal of pharmaceutical and healthcare marketing : IJPHM
2
Journal of retailing and consumer services
2
The international journal of bank marketing : IJBM
2
The journal of product & brand management
2
International journal of hospitality management
1
International journal of retail & distribution management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Latin American business review : journal of the Business Association of Latin American Studies (BALAS)
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Marketing intelligence & planning
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ECONIS (ZBW)
13
OLC EcoSci
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1
Trust recovery following a double deviation
Basso, Kenny
;
Santos, Cristiane Pizzutti dos
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
Saved in:
2
Price unfairness : the indirect effect on switching and negative word-of-mouth
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The journal of product & brand management
21
(
2012
)
7
,
pp. 547-557
Persistent link: https://www.econbiz.de/10009685932
Saved in:
3
"Man, I shop like a woman!" : the effects of gender and emotions on consumer shopping behaviour outcomes
Herter, Márcia Maurer
;
Santos, Cristiane Pizzutti dos
; …
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 780-804
Persistent link: https://www.econbiz.de/10010417745
Saved in:
4
Whom do customers blame for a service failure? : effects of thought speed on causal locus attribution
Pacheco, Natália Araújo
;
Geuens, Maggie
;
Santos, …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 60-65
Persistent link: https://www.econbiz.de/10011801745
Saved in:
5
C2C value creation : social anxiety and retail environment
Becker, Larissa Carine Braz
;
Santos, Cristiane Pizzutti dos
- In:
Journal of research in interactive marketing : …
11
(
2017
)
4
,
pp. 398-415
Persistent link: https://www.econbiz.de/10011813293
Saved in:
6
Do ongoing relationships buffer the effects of service recovery on customers̕ trust and loyalty?
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
3
,
pp. 168-192
Persistent link: https://www.econbiz.de/10009553733
Saved in:
7
Consumer trust in high-consequence decisions : a study of medical services
Terres, Mellina da Silva
;
Santos, Cristiane Pizzutti dos
- In:
International journal of pharmaceutical and healthcare …
7
(
2013
)
2
,
pp. 120-141
Persistent link: https://www.econbiz.de/10009770363
Saved in:
8
The characteristics of hotel websites and their implications for website effectiveness
Schmidt, Serje
;
Serra Cantallops, Antoni
;
Santos, …
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 504-516
Persistent link: https://www.econbiz.de/10003860299
Saved in:
9
The impact of service recovery processes on consumer trust and loyalty in car repair services
Santos, Cristiane Pizzutti dos
;
Fernandes, Daniel V. H. D.
- In:
Latin American business review : journal of the …
8
(
2007
)
2
,
pp. 89-113
Persistent link: https://www.econbiz.de/10003730766
Saved in:
10
Using the life course approach to explain the onset and continuity of preventive health-care behaviors : a comparative study across four countries
Mathur, Anil
;
Preecha Yingwattanakul
;
Shannon, Randall
; …
- In:
Journal of global scholars of marketing science : …
30
(
2020
)
1
,
pp. 45-59
Persistent link: https://www.econbiz.de/10012257925
Saved in:
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