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~person:"Saravanan Raman"
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Saravanan Raman
Mohd Suki, Norazah
63
Norbayah Mohd Suki
20
Suki, Norazah Mohd
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Thurasamy Ramayah
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Handbook of research on technology applications for effective customer engagement
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International journal of quality and service sciences
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Managing service trade-off for better customer experience
Saravanan Raman
;
Mohd Suki, Norazah
;
Subhaseni Chinniah
- In:
Handbook of research on technology applications for …
,
(pp. 289-301)
.
2021
Persistent link: https://www.econbiz.de/10012307922
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2
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
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