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Indian call centres and business process outsourcing : a study in union formation

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 24 (2009) 1, pp. 19-42

Persistent link: https://www.econbiz.de/10003822610

Domestic labour : the experience of work in India's other call centre industry

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: Work and life in the global economy : a gendered …, (pp. 99-123). 2010

Persistent link: https://www.econbiz.de/10003938371

Gender, choice and constraint in call centre employment

Scholarios, Dora; Taylor, Phil - In: New technology, work and employment 25 (2010) 2, pp. 101-116

Persistent link: https://www.econbiz.de/10008905084

Union formation in Indian call centres

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: The next available operator : managing human resources …, (pp. 145-181). 2009

Persistent link: https://www.econbiz.de/10003923614

Beneath the glass ceiling : explaining gendered role segmentation in call centres

Scholarios, Dora; Taylor, Phil - In: Human relations 64 (2011) 10, pp. 1291-1319

Persistent link: https://www.econbiz.de/10009373102

The experience of work in India's domestic call centre industry

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: The international journal of human resource management 24 (2013) 2, pp. 436-452

Persistent link: https://www.econbiz.de/10009688495

"From boom to where?" : the impact of crisis on work and employment in Indian BPO

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 29 (2014) 2, pp. 105-123

Persistent link: https://www.econbiz.de/10011291128

Work-Life Imbalance in Call Centres and Software Development

Hyman, Jeff; Baldry, Christopher; Scholarios, Dora; … - 2003

The paper evaluates the centrality of work to employees in two growing employment sectors, callccentres and software development. It then examines evidence for extensions of work into household and family life in these two sectors. Extensions are identified as tangible, such as unpaid overtime,...

Persistent link: https://www.econbiz.de/10014079106