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The relationship between quality and productivity : a new perspective
Shahin, Arash - In: International journal of productivity and quality … 3 (2008) 2, pp. 206-222
Persistent link: https://www.econbiz.de/10003667082
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Comparison of organisational excellence based on the model of Peters and Waterman with case study in the steel industry
Forouzan, Batul; Attafar, Ali; Shahin, Arash - In: International journal of procurement management 7 (2014) 4, pp. 450-472
Persistent link: https://www.econbiz.de/10011279823
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Service quality gaps & Six Sigma
Dehghan, Ali; Shahin, Arash; Zenouzi, Bahman - In: Journal of management research 4 (2012) 1, pp. 1-11
Persistent link: https://www.econbiz.de/10009725902
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Prioritising enablers of EFQM based on manager performance : an integration of 360° evaluation and house of quality (HoQ)
Shahin, Arash; Rabbanimehr, Maedeh - In: International journal of procurement management 6 (2013) 3, pp. 329-349
Persistent link: https://www.econbiz.de/10009757527
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Determining appropriate maintenance strategy based on decision making grid, Sigma level, and process capability index : with a case study in a steel company
Shahin, Arash; Isfahani, Noushin Ghofrani; Tabatabaei, … - In: International journal of applied management science 5 (2013) 3, pp. 265-280
Persistent link: https://www.econbiz.de/10010201113
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Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash; Janatyan, Nasibeh - In: International journal of productivity and quality … 16 (2015) 4, pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
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EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Shahin, Arash; Balouei Jamkhaneh, Hadi; Hosseini … - In: Measuring business excellence : the journal of … 18 (2014) 3, pp. 38-56
Persistent link: https://www.econbiz.de/10010417499
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Service quality robust design : with a case study in airport services
Shahin, Arash; Janatyan, Nasibeh; Nasirzaheh, Nahid - In: International journal of productivity and quality … 9 (2012) 3, pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
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Integrative approaches and frameworks of lean Six Sigma : a literature perspective
Shahin, Arash; Alinavaz, Mehdi - In: International journal of process management and … 2 (2007/08) 4, pp. 323-337
Persistent link: https://www.econbiz.de/10003801495