Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Shahin, Arash"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Quantifying the extent of temp...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
27
Service quality
27
Customer satisfaction
20
Kundenzufriedenheit
20
Quality management
16
Qualitätsmanagement
16
Iran
8
Hotel industry
7
Hotellerie
7
Beziehungsmarketing
6
Measurement
6
Messung
6
Performance measurement
6
Performance-Messung
6
Relationship marketing
6
Kano model
5
Multi-criteria analysis
5
Multikriterielle Entscheidungsanalyse
5
customer satisfaction
5
AHP approach
4
AHP-Verfahren
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Evaluation
3
Lieferkette
3
Product quality
3
Produktqualität
3
Supply chain
3
Automotive industry
2
Bankgeschäft
2
Banking services
2
Bewertung
2
Brand
2
Brand management
2
Consumer behaviour
2
Customer service
2
Dienstleistungssektor
2
Esfahan
2
Hotel
2
IPA
2
more ...
less ...
Online availability
All
Undetermined
15
Type of publication
All
Article
35
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
35
Aufsatz in Zeitschrift
35
Case study
3
Fallstudie
3
Language
All
English
36
Author
All
Shahin, Arash
Homburg, Christian
96
Caliendo, Marco
86
Siciliani, Luigi
79
Bruhn, Manfred
77
Han, Heesup
76
Viscusi, W. Kip
68
Propper, Carol
65
Kapferer, Clodwig
63
Malhotra, Naresh K.
62
Mattila, Anna S.
56
Hanushek, Eric Alan
55
Straume, Odd Rune
52
Bauer, Hans H.
51
Herrmann, Andreas
49
Huber, Frank
49
Figlio, David N.
48
Zimmermann, Klaus F.
48
Prybutok, Victor R.
44
Mittal, Vikas
43
Ringle, Christian M.
43
Rivkin, Steven G.
43
Svensson, Göran
43
Hamermesh, Daniel S.
41
Nijkamp, Peter
40
Green, Paul E.
39
Gustafsson, Anders
39
Sarstedt, Marko
39
Gravelle, Hugh
38
Rockoff, Jonah E.
38
Brekke, Kurt R.
37
Hujer, Reinhard
36
Künn, Steffen
36
Usman, Osly
36
Gil Saura, Irene
35
Hruschka, Harald
35
Kumar, V.
34
Prentice, Catherine
34
Stauss, Bernd
34
Decker, Reinhold
33
more ...
less ...
Published in...
All
International journal of productivity and quality management : IJPQM
14
The TQM journal : the international review of organizational improvement
4
International journal of services and operations management
3
International journal of quality & reliability management
2
Measuring business excellence : the journal of organizational performance management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
International journal of Islamic and Middle Eastern finance and management
1
International journal of business information systems : IJBIS
1
International journal of business innovation and research : IJBIR
1
International journal of procurement management
1
Journal of management research
1
The international journal of productivity and performance management
1
more ...
less ...
Source
All
ECONIS (ZBW)
36
Showing
1
-
10
of
36
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Evaluation
and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
2
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
3
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
Saved in:
4
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
5
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
6
Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash
;
Janatyan, Nasibeh
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
Saved in:
7
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
8
Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services
Shahin, Arash
;
Iraj, Elham Bagheri
;
Shahrestani, …
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 597-612
Persistent link: https://www.econbiz.de/10011584562
Saved in:
9
EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Shahin, Arash
;
Balouei Jamkhaneh, Hadi
;
Hosseini …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 38-56
Persistent link: https://www.econbiz.de/10010417499
Saved in:
10
TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash
;
Abedi, Saeed
;
Ranjbar, Mohammad Javad
; …
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
