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A feasibility study of the implementation of total quality management based on soft factor

Shahin, Arash; Dabestani, Reza - In: Journal of industrial engineering and management : JIEM 4 (2011) 2, pp. 258-280

Purpose: The aim of this paper is to examine the feasibility of implementing TQM based on soft factors, which can influence the successful implementation of TQM. Design/methodology/approach: A framework has been developed for the TQM soft factors based on literature review and respectively,...

Persistent link: https://www.econbiz.de/10011899781

Developing the Kano model by service quality robust design : an integrative approach

Shahin, Arash; Janatyan, Nasibeh - In: International journal of productivity and quality … 16 (2015) 4, pp. 373-389

Persistent link: https://www.econbiz.de/10011458749

Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels

Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177

Persistent link: https://www.econbiz.de/10011459948

Proposing a two-criterion quality loss function using critical process capability indices : a case study in heart emergency services

Geramian, Arash; Shahin, Arash; Bandarrigian, Sara; … - In: Benchmarking : an international journal ; BIJ 24 (2017) 2, pp. 384-402

Persistent link: https://www.econbiz.de/10011626168

Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...

Goharshenasan, Ali; Shahin, Arash; Esmaelian, Majid - In: International journal of productivity and quality … 18 (2016) 1, pp. 116-134

Persistent link: https://www.econbiz.de/10011577593

The impact of TQM practices on organizational learning case study : automobile part manufacturing and suppliers of Iran

Yazdani, Bita; Attafar, Ali; Shahin, Arash; … - In: International journal of quality & reliability management 33 (2016) 5, pp. 574-596

Persistent link: https://www.econbiz.de/10011579450

Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services

Shahin, Arash; Iraj, Elham Bagheri; Shahrestani, … - In: The TQM journal : the international review of … 28 (2016) 4, pp. 597-612

Persistent link: https://www.econbiz.de/10011584562

EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach

Shahin, Arash; Balouei Jamkhaneh, Hadi; Hosseini … - In: Measuring business excellence : the journal of … 18 (2014) 3, pp. 38-56

Persistent link: https://www.econbiz.de/10010417499

Comparison of organisational excellence based on the model of Peters and Waterman with case study in the steel industry

Forouzan, Batul; Attafar, Ali; Shahin, Arash - In: International journal of procurement management 7 (2014) 4, pp. 450-472

Persistent link: https://www.econbiz.de/10011279823

Benchmarking of organisation's manager performance applying with AE3Q

Rabbanimehr, Maedeh; Shahin, Arash - In: International journal of business excellence 7 (2014) 6, pp. 700-723

Persistent link: https://www.econbiz.de/10011297057