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A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza; Shahin, Arash; Shirouyehzad, Hadi; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
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Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry
Shahin, Arash; Shahiverdi, Somayeh Mohammadi - In: Benchmarking : an international journal ; BIJ 22 (2015) 5, pp. 857-873
Persistent link: https://www.econbiz.de/10011401430
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Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash; Zairi, Mohamed - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
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Studying the conformity level of customer needs and organisation perception using a customer satisfaction index
Mohseni, Nematollah; Shekarchizadeh, Ahmadreza; Shahin, … - In: International journal of productivity and quality … 32 (2021) 2, pp. 246-264
Persistent link: https://www.econbiz.de/10012516449
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Developing a model for classifying employee behaviour based on job satisfaction and loyalty using gap analysis and loyalty matrix with a case study in the gas industry
Goujani, Afshin Jahanbazi; Shahin, Arash; Isfahani, Ali Nasr - In: International journal of productivity and quality … 27 (2019) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012054879
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Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash; Mahdavi, Zahra; Shahmohammadi, Faramarz - In: International journal of productivity and quality … 21 (2017) 1, pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
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Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash; Akasheh, Sajad - In: International journal of productivity and quality … 21 (2017) 4, pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
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Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash; Zolfaghari, Samira - In: International journal of services and operations management 30 (2018) 2, pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
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Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash; Janatyan, Nasibeh - In: International journal of productivity and quality … 16 (2015) 4, pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177
Persistent link: https://www.econbiz.de/10011459948