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Emotions, deliberations, and end‐of‐life products

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Tourists' life satisfaction at home and away : a tale of two cities

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US winter migrants' park community attributes : an importance-performance analysis

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Communities as nested servicescapes

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Servicescape attributes and consumer well-being

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Servicescape attributes and consumer well-being

Sheng, Xiaojing; Siguaw, Judy A.; Simpson, Penny M. - In: Journal of Services Marketing 30 (2016) 7, pp. 676-685

Purpose The purpose of this paper is to empirically demonstrate an effective method for assessing how servicescape attributes shape consumer well-being and to highlight the value of importance-performance analysis (IPA) within a services context. Design/methodology/approach This study surveyed...

Persistent link: https://www.econbiz.de/10014906007