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Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.; Shock, James R.; Beaves, Robert - In: International journal of business information systems : … 30 (2019) 2, pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
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Marketing and reputation aspects of neonatal safeguards and hospital-security systems
Smith, Alan D. - In: Health marketing quarterly 26 (2009/10) 2, pp. 117-144
Persistent link: https://www.econbiz.de/10003860268
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New product development and manufacturability techniques and analytics
Smith, Alan D. - In: Organizational productivity and performance …, (pp. 80-95). 2017
Persistent link: https://www.econbiz.de/10011568341
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Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D. - In: Services marketing quarterly 32 (2011) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
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Supply chain considerations in digital strategies, e-procurement and CRM
Smith, Alan D. - In: International journal of services and operations … 44 (2023) 2, pp. 173-195
Persistent link: https://www.econbiz.de/10014226978
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Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D. - In: International journal of services and operations management 7 (2010) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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Establishing and managing effective internal quality control measures in small service companies
Smith, Alan D. - In: International journal of logistics systems and management 7 (2010) 2, pp. 219-244
Persistent link: https://www.econbiz.de/10008648266
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The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D. - In: International journal of services and operations management 7 (2010) 3, pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
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Supply chain integration and innovation in a global environment : case studies of best business practices
Smith, Alan D.; Rupp, William T. - In: International journal of logistics systems and management 22 (2015) 3, pp. 313-330
Persistent link: https://www.econbiz.de/10011456202
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Collaborative and ethical consideration in the vendor selection process
Damron, Terry; Melton, Amye; Smith, Alan D. - In: International journal of process management and … 6 (2016) 3, pp. 404-418
Persistent link: https://www.econbiz.de/10011625439