//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Smith, Amy K."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
A contingency model of behavio...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
2
Complaint management
2
Dienstleistungsqualität
2
Service quality
2
Cognition
1
Consumer behaviour
1
Customer satisfaction
1
Emotion
1
Kognition
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
more ...
less ...
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Undetermined
2
Author
All
Smith, Amy K.
Patterson, Paul G.
100
McColl-Kennedy, Janet R.
9
Ruyter, Ko de
9
Wetzels, Martin
8
Mathies, Christine
7
Brady, Michael K.
6
Dawes, Philip L.
5
Harris, Jennifer
5
Styles, Chris W.
5
Wang, Cheng
5
La, Vinh Q.
4
Ngo, Liem Viet
4
Pauwels, Pieter
4
Prasongsukarn, Kriengsin
4
Sarapaivanich, Naruanard
4
Smith, Tasman
4
Styles, Chris
4
Yu, Ting
4
Cicic, Muris
3
Mechinda, Panisa
3
Piyathasanan, Bhuminan
3
Sharma, Neeru
3
Surachartkumtonkun, Jiraporn
3
de Ruyter, Ko
3
Ahmed, Farid
2
Amelia, Amelia
2
Chuanchuen, Akkawanitcha
2
Daryanto, Ahmad
2
Erboon Ekasingh
2
Gruber, Thorsten
2
Johnson, Lester W.
2
Jomjai Sampet
2
Kunz, Werner H.
2
Lanjananda, Panisa
2
Lee, Jenny (Jiyeon)
2
Lu, Vinh Nhat
2
Martins, Antje
2
Mattila, Anna S.
2
Midgley, David F.
2
more ...
less ...
Published in...
All
Journal of retailing
3
California management review
1
Source
All
ECONIS (ZBW)
2
OLC EcoSci
2
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
2
Customer rage : triggers, tipping points, and take-outs
Patterson, Paul G.
;
McColl-Kennedy, Janet R.
;
Smith, Amy K.
- In:
California management review
52
(
2009/10
)
1
,
pp. 6-28
Persistent link: https://www.econbiz.de/10003960175
Saved in:
3
Customer Rage Episodes: Emotions, Expressions and Behaviors
Mccoll-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222
Persistent link: https://www.econbiz.de/10008259742
Saved in:
4
Customer Rage Episodes: Emotions, Expressions and Behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-238
Persistent link: https://www.econbiz.de/10008889572
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->